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ThingWorx Trial Edition - Analytics Server Things missing

NiklasF
7-Bedrock

ThingWorx Trial Edition - Analytics Server Things missing

Hello,

 

i installed ThingWorx Anlaytics Trial version.

 

Unfortunately it does not run properly because i  am not able to see  the AnalyticsThings or can do the AnalyticsServer Configuration.  Please see my screenshots and log files of  the installation.

 

Thanks for your help!

1 ACCEPTED SOLUTION

Accepted Solutions
mgoel
17-Peridot
(To:NiklasF)

@NiklasF

 

Thank you so much for confirmation. Request you to open a new thread for new query. Please mark accept as solution for this thread so that we can close this thread.

 

Thanks in Advance.

Regards- Mohit

View solution in original post

11 REPLIES 11
NiklasF
7-Bedrock
(To:NiklasF)

Screenshots attached

mgoel
17-Peridot
(To:NiklasF)

@NiklasF

 

Could you please check in services tab if all the services are running or not? 

 

Regards,

Mohit

NiklasF
7-Bedrock
(To:mgoel)

@mgoel

 

Thanks for your reply.

 

Which service tab do you mean? Where can i find it? 

mgoel
17-Peridot
(To:NiklasF)

@NiklasF

 

Are you using Windows? I have attached a screenshot for window services. Please check!

NiklasF
7-Bedrock
(To:mgoel)

@mgoel

Yes i am using Windows.

 

I checked my services and i can not see any service related to ThingWorx ...

 

I am currently running the composer  over  "anaylitcs trial start" succesfully .

mgoel
17-Peridot
(To:NiklasF)

@NiklasF

 

Could you please have a look at this article.

https://www.ptc.com/en/support/article?n=CS271012&posno=1&q=can%20see%20analytics%20things&source=search

 

Do let me know in case of any question.

Regards- Mohit

NiklasF
7-Bedrock
(To:mgoel)

@mgoel

 

Hello!

I checked the Article - CS271012 (https://www.ptc.com/en/support/article?n=CS271012)
Where can i find those  log files:
  • <ThingWorxAnalyticsServer>/data/logs/edge-ms.log (Windows) reports
  • Datams.log reports

In my   ThingWorxAnalyticsServer folder i do not have a "data" folder.

My application key is valid and correct. I created also a new one with admin user and changed it in the  config files. No  improvement. 

 

Article CS271819 (https://www.ptc.com/en/support/article?n=CS271819):

Can you tell me also where i can find those log files?

 

Can you please  check the attached  logs from my ThingWorx Monitor

 

Thank you very much!

 

 

NiklasF
7-Bedrock
(To:mgoel)

@mgoel

 

Hello!

I checked the Article - CS271012 (https://www.ptc.com/en/support/article?n=CS271012)
Where can i find those  log files:
  • <ThingWorxAnalyticsServer>/data/logs/edge-ms.log (Windows) reports
  • Datams.log reports

In my   ThingWorxAnalyticsServer folder i do not have a "data" folder.

My application key is valid and correct. I created also a new one with admin user and changed it in the  config files. No  improvement. 

 

Article CS271819 (https://www.ptc.com/en/support/article?n=CS271819):

Can you tell me also where i can find those log files?

 

Can you please  check the attached  logs from my ThingWorx Monitor

 

Thank you very much!

 

 

mgoel
17-Peridot
(To:NiklasF)

@NiklasF

 

Can you please send your Analytics logs inside Analytics server folder.

NiklasF
7-Bedrock
(To:mgoel)

@mgoel

 

Please find my  Analytics Logs attached.

 

I have some progress here. Our internal firewall blocked the docker ip adress. Now i ´am able to see the Analytics Things in ThingWorx !

 

Now i wanted to do this learning: 

https://developer.thingworx.com/resources/guides/analytics-builder-quickstart/signals-and-profiles

 

And here i am heading  the  next problem. Every time i set up my data model   and configure my "Signal" in   AnalyticsBuilder    i´m loosing connection in the AnalyticsBuilder  and the attached "Status Message" appears showing:

"Could not load "TW _ML_Landing_Page_v1". Reason: 0 -

"Could not load "TW_ML_Signals_Horizontal_v1". Reason: 0 -

"Could not load "TW_ML_Profiles_Horizontal_v1". Reason: 0 -

 

One strange thing is that  when i upload the vibration data  it   says "...progress " but never finish  but If i click cancel  after some time my data is  uploaded

 

Thank you!

 

 

But the 

mgoel
17-Peridot
(To:NiklasF)

@NiklasF

 

Thank you so much for confirmation. Request you to open a new thread for new query. Please mark accept as solution for this thread so that we can close this thread.

 

Thanks in Advance.

Regards- Mohit

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