ThingWorx license_capability_response.bin renaming to ignored_license_capability_response.bin

[VladimirN]

 Hi,

Please describe your problem in more detail.

[SP_9920625]

I am keeping. license file named   license_capability_response.bin  but after running the AcquireLicense service. The file is renamed to ignore_license_capability_response.bin and thingworx shuts down. and when I deleted ignore_license_capability_response.bin file then

it will run but ask for the license.

[Sathishkumar_C]

Please check/share application log.

[slangley]

Hi @SP_9920625.

There could be a few causes of this.  For example, the trusted storage created at the time of ThingWorx installation may already contain the features contained in the license file.  In this case, "ignored" indicates that there is nothing new from the license file to be added.  Is ThingWorx continuing to run or is it shutting down?

It could also happen if there is a problem with the license file.  One example of this can result if you generated the license file with the wrong Device ID.

As Satish advised, the best way to determine what is going on is to review the ApplicationLog.log located in \ThingworxStorage\logs.

Regards.

--Sharon

[SP_9920625]

I have deleted the existing license file and pasted the new license file. and I got the device ID from the licenseRequestFile.txt file.

and for the same device id, I have asked a license.

Please find attached the application log.

[slangley]

Hi @SP_9920625 

It's best if you don't use the LicenseRequestFile.txt for obtaining the device ID.  If for some reason your Device ID changes after initial installation, this file does not get updated.  To verify the Device ID, in Composer browse to Subsystems > License Subsystem.  Select the Services tab, then execute the GetInstanceID service.

However, in this case, the Application log indicates the cause of the problem and it's not due to a wrong Device ID, though that could still be a problem once we fix the current issue.  The log contains the following entries related to licensing:

2023-02-16 13:35:29.805+0000 [L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-3] Re-reading license file and acquiring all license feature.
2023-02-16 13:36:58.016+0000 [L: ERROR] [O: c.t.w.Subsystems] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-5] Unable to Invoke Service GetCurrentLicenseFeatureInfo on LicensingSubsystem : No license installed
2023-02-16 13:36:58.016+0000 [L: WARN] [O: c.t.w.BaseService] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-5] Transaction has been marked as a failure for request /Thingworx/Subsystems/LicensingSubsystem/Services/GetCurrentLicenseFeatureInfo
2023-02-16 13:37:02.068+0000 [L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-2] Re-reading license file and acquiring all license feature.
2023-02-16 13:37:30.179+0000 [L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-3] Failed downloading license_capability_response.bin from FNO server. Error: Read timed out
2023-02-16 13:37:30.179+0000 [L: INFO] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-3] Thingworx Platform is running in disconnected mode. Checking for a license_capability_response.bin file in the /ThingworxPlatform directory
2023-02-16 13:37:30.180+0000 [L: WARN] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-3] No license changes, because neither license.bin or license_capability_response.bin could be found
2023-02-16 13:37:30.180+0000 [L: ERROR] [O: c.t.w.Subsystems] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-3] Unable to acquire license. Please see log for errors
2023-02-16 13:37:30.180+0000 [L: WARN] [O: c.t.w.BaseService] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-3] Transaction has been marked as a failure for request /Thingworx/Subsystems/LicensingSubsystem/Services/AcquireLicense
2023-02-16 13:38:55.515+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-2] Unable to process capability response. Please check ErrorLog for more information.
2023-02-16 13:38:55.518+0000 [L: WARN] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-2] Failed downloading license_capability_response.bin from FNO server. This will be expected if the ThingWorx Platform is running in disconnected mode.
2023-02-16 13:38:55.518+0000 [L: INFO] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-2] Thingworx Platform is running in disconnected mode. Checking for a license_capability_response.bin file in the /ThingworxPlatform directory
2023-02-16 13:38:55.518+0000 [L: WARN] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-2] No license changes, because neither license.bin or license_capability_response.bin could be found
2023-02-16 13:38:55.519+0000 [L: ERROR] [O: c.t.w.Subsystems] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-2] Unable to acquire license. Please see log for errors
2023-02-16 13:38:55.519+0000 [L: WARN] [O: c.t.w.BaseService] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-2] Transaction has been marked as a failure for request /Thingworx/Subsystems/LicensingSubsystem/Services/AcquireLicense
2023-02-16 13:46:38.506+0000 [L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-4] Re-reading license file and acquiring all license feature.
2023-02-16 13:47:55.843+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-4] Unable to process capability response. Please check ErrorLog for more information.
2023-02-16 13:47:55.847+0000 [L: WARN] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-4] Failed downloading license_capability_response.bin from FNO server. This will be expected if the ThingWorx Platform is running in disconnected mode.
2023-02-16 13:47:55.847+0000 [L: INFO] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-4] Thingworx Platform is running in disconnected mode. Checking for a license_capability_response.bin file in the /ThingworxPlatform directory
2023-02-16 13:47:56.114+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-4] Unable to process capability response. Please check ErrorLog for more information.
2023-02-16 13:47:56.118+0000 [L: INFO] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-4] Acquiring features from license_capability_response.bin
2023-02-16 13:47:56.456+0000 [L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-4] Unable to read trial license file. Attempting to load as Paid license
2023-02-16 13:47:56.637+0000 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-4] Storage anchor break found.
2023-02-16 13:47:56.637+0000 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-4] ====================================================================
2023-02-16 13:47:56.637+0000 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-4] Valid license file missing. Expected location: C:\PROGRA~2\THINGW~1\ThingworxPlatform
2023-02-16 13:47:56.637+0000 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-4] ====================================================================
2023-02-16 13:47:56.637+0000 [L: ERROR] [O: c.t.s.ThingWorxServer] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-4] Shutting down server..
2023-02-16 13:47:56.638+0000 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-4] >>>>>>> PLATFORM SHUTDOWN START <<<<<<<<<

The one that stands out to me is the "Storage Anchor break found" message.  This indicates corruption in the trusted storage:

A case will be needed to resolve it.  I am happy to open one on your behalf if you agree.

Regards.

--Sharon

[SP_9920625]

Hi Sharon,

You can open the case

Thanks & Regards,

Sanket R.Puri

+918308626954