Community Tip - Learn all about the Community Ranking System, a fun gamification element of the PTC Community. X
Hi,
We are facing issues with Thingworx first time login.
We are using - Thingworx 8.4 on Tomcat 9.x on Azure Windows Server 2012 VM. DB is Azure managed PostgreSQL 10.x
Please take a look at the attachment.
We tried all possible login credentials and nothing worked. Also tried Administrator/admin credentials from some community discussions.
What should be the first time login?
The online Thingworx documentations suggest that once we open "http://server:port/Thingworx" page, we should change the initial password that was defined in platform-settings.json. However, I am unable to get past this login page.
Requesting some assistance please.
Solved! Go to Solution.
Hi Sharon,
Thanks for your response. I was able to resolve this issue.
I was mislead from some forum discussions and tried "admin" as default password for Administrator user name. Later I realized that the "Initial Password" configured in platform-settings.json itself is the Administrator password.
I am able to login now.
Thank you!
Hi @nikhilsvaish.
Did you make the Administrator password at least 14 characters in length (set via the platform-settings.json file)? If not, you will need to drop the database/tablespaces, then re-run the database creation scripts.
Regards.
--Sharon
Hi Sharon,
Thanks for your response. I was able to resolve this issue.
I was mislead from some forum discussions and tried "admin" as default password for Administrator user name. Later I realized that the "Initial Password" configured in platform-settings.json itself is the Administrator password.
I am able to login now.
Thank you!