Thingworx 8.4 First Login failure post installation

[nikhilsvaish]

Hi,

We are facing issues with Thingworx first time login.

We are using - Thingworx 8.4 on Tomcat 9.x on Azure Windows Server 2012 VM. DB is Azure managed PostgreSQL 10.x

Please take a look at the attachment.

We tried all possible login credentials and nothing worked. Also tried Administrator/admin credentials from some community discussions.

What should be the first time login?

The online Thingworx documentations suggest that once we open "http://server:port/Thingworx" page, we should change the initial password that was defined in platform-settings.json. However, I am unable to get past this login page.

Requesting some assistance please.

[slangley]

Hi @nikhilsvaish.

Did you make the Administrator password at least 14 characters in length (set via the platform-settings.json file)?  If not, you will need to drop the database/tablespaces, then re-run the database creation scripts.

Regards.

--Sharon

[nikhilsvaish · Accepted solution]

Hi Sharon,

Thanks for your response. I was able to resolve this issue.

I was mislead from some forum discussions and tried "admin" as default password for Administrator user name. Later I realized that the "Initial Password" configured in platform-settings.json itself is the Administrator password.

I am able to login now.

Thank you!