Thingworx Evaluation server crashed

[SaurabhHCL]

Same problem i am facing 

My server is https://PP-18102412130W.devportal.ptc.io/Thingworx

and i am able to connect my EMS to this.

My config.json file is:

{
"ws_servers": [{
"host": "pp-18102412130w.devportal.ptc.io",
"port": 443
}],
"appKey": "5d6d4f8c-320b-4c1e-8bbc-5747c0742379",
"certificates": {
"validate": false,
"cert_chain": ["certificate.cer"]
},
"logger": {
"level":"INFO",
"publish_directory":"logs",
"publish_level":"INFO",
"max_file_storage":2000000,
"auto_flush":true,
"flush_chunk_size": 16384,
"buffer_size" : 4096
},
"file": {
"virtual_dirs": [
{"logs": "logs"},
{"instruction":"instruction"}
],
"staging_dir": "C:\\Projects\\PTCDocs\\PTC_Work\\EMS\\microserver\\staging"
}
}

and i am getting the following error:

C:\Projects\PTCDocs\PTC_Work\EMS\microserver>wsems
[INFO ] 2018-10-26 12:12:35,468 wsems: Using config file: C:\Projects\PTCDocs\PTC_Work\EMS\microserver\etc\config.json
[FORCE] 2018-10-26 12:12:35,468 wsems: Starting up ....
[FORCE] 2018-10-26 12:12:35,480 wsems: Initializing EMS ....

pp-18102412130w.devportal.ptc.io:443-->[FORCE] 2018-10-26 12:12:35,480 main: Using config file C:\Projects\PTCDocs\PTC_Work\EMS\microserver\etc\config.json
[INFO ] 2018-10-26 12:12:35,480 wsems: Creating the WsEms proxy.
[INFO ] 2018-10-26 12:12:35,480 wsems: Starting HTTP Server.
[INFO ] 2018-10-26 12:12:35,480 wsems: Initializing the ThingWorx REST interface.
[FORCE] 2018-10-26 12:12:35,481 httpServer: starting http server port=8000
[INFO ] 2018-10-26 12:12:35,498 wsEmsProxy::initialize: Initialization complete!
[INFO ] 2018-10-26 12:12:35,499 wsems: Starting the connection.
[ERROR] 2018-10-26 12:12:35,811 SDK: Error intializing SSL connection
[ERROR] 2018-10-26 12:12:35,811 SDK: twWs_Connect: Error restarting socket. Error 126

Please help...!!!

[CRArko]

Hello.

I am reaching out to the server team to restart this server and we'll see if that clears the problem.

Thank you,

-- Craig A.

[CRArko]

Hi,

Could you go to the below URL and post a screen shot of this page when logged into your account:

https://developer.thingworx.com/profile/hosting

Thank you,

-- Craig A.

[CRArko]

Hello.

I have received confirmation that the server has been restarted, and I was able to get to the login prompt. Go ahead and give it a try.

Should this recur, take a look at the below page when looked in to your account and see if the server is shown in a 'stopped' condition, and try to start it from there first. The servers do shut down after a period of inactivity, and this is the place to try to get them back up from that.

https://developer.thingworx.com/profile/hosting

Thank you,

-- Craig A.

[SaurabhHCL]

Hi,

After logging in I started the server again and it is showing running but still getting the same error when starting the EMS.

C:\Projects\PTCDocs\PTC_Work\EMS\microserver>wsems
[INFO ] 2018-10-29 13:52:20,821 wsems: Using config file: C:\Projects\PTCDocs\PTC_Work\EMS\microserver\etc\config.json
[FORCE] 2018-10-29 13:52:20,821 wsems: Starting up ....
[FORCE] 2018-10-29 13:52:20,831 wsems: Initializing EMS ....
[FORCE] 2018-10-29 13:52:20,831 main: Using config file C:\Projects\PTCDocs\PTC_Work\EMS\microserver\etc\config.json
[INFO ] 2018-10-29 13:52:20,831 wsems: Creating the WsEms proxy.
[INFO ] 2018-10-29 13:52:20,831 wsems: Starting HTTP Server.
[INFO ] 2018-10-29 13:52:20,831 wsems: Initializing the ThingWorx REST interface.
[FORCE] 2018-10-29 13:52:20,832 httpServer: starting http server port=8084
[INFO ] 2018-10-29 13:52:20,849 wsEmsProxy::initialize: Initialization complete!
[INFO ] 2018-10-29 13:52:20,850 wsems: Starting the connection.

pp-18102412130w.devportal.ptc.io:443-->[ERROR] 2018-10-29 13:52:21,201 SDK: Error intializing SSL connection
[ERROR] 2018-10-29 13:52:21,201 SDK: twWs_Connect: Error restarting socket. Error 126
[ERROR] 2018-10-29 13:52:26,516 SDK: Error intializing SSL connection
[ERROR] 2018-10-29 13:52:26,516 SDK: twWs_Connect: Error restarting socket. Error 126
[ERROR] 2018-10-29 13:52:31,834 SDK: Error intializing SSL connection
[ERROR] 2018-10-29 13:52:31,835 SDK: twWs_Connect: Error restarting socket. Error 126

Thanks and regards 

Saurabh kr singh.

[CRArko]

Hello.

Have you tried disabling SSL and just connecting over HTTP? Was that successful? Then we'll know if it's perhaps a problem with the certificates.

Thanks!

-- Craig A.