Thingworx: Status 401 or white screen

[atsarev]

Good afternoon!

Installed on my computer Thingworx 8.0

Windows 10

Tomcat 8.0.44

Postgresql 9.4.12

Java: jdk-8u131-windows-x64

Installation conducted on video instructions
As a result, I received a screen with an error.
I reinstalled many times, including instructions.
Tried to install:

At startup either a white screen or an error 401.

I tried with versions 7.x - the same result

I ask for your help.

Thanks for every answer.

[posipova]

What  does your platform-settings.json look like? Where is your ThingworxPlatform folder located?

If you open your pgadmin III and expand the thingworx database all the way, how many tables are you seeing?

[atsarev]

1. platform-settings.json

2. C:\ThingworxPlatform

All applications are on drive C
Tomchat and PostgraSK in the folder C: \ Program Files

3. pgadmin III

[posipova]

Could you please supply your tomcat configuration too, particularly this line?

Another thing to verify is that the folders ThingworxPostgresqlStorage and ThingworxPlatform both have permissions set on Everyone Full Control:

[atsarev]

tomcat configuration

I gave full access to the folders

[BruceHulse]

The ThingworxStorage/logs/ApplicationLog.log may have more information about your problem. I have encountered a couple of times with late 7.x and 8.x versions that get errors in ApplicationLog.log and do not show any indication of a problem in the tomcat logs. Since you are getting the 401 error, then Tomcat is up and running. That should mean that whatever the problem is, it should be getting logged to ApplicationLog.log. There is also the possibility that SecurityLog.log and CommunicationLog.log have errors, but it is less likely.

[atsarev]

ApplicationLog.log

SecurityLog.log

I`m not understand...

[atsarev]

Tell me please, what do the commands in tomcat mean?:

-Dserver -Dd64

-XX:+UseG1GC

-Dfile.encoding=UTF-8

[posipova]

The settings do with the memory and enconding, they are necessary but would not be causing your problem.

Can you try a different port number for tomcat? Are your tomcat settings default or did you add any authenticators?

Is there any error in the tomcat/logs catalina.out log?

[atsarev]

Tried another port - the same result.

Installed by default.

In a log file in a folder tomcat of errors it did not find out.

Successfully installed thingworx version 7.1, but also when upgrading version 8.1 did not start.

[BruceHulse]

If tomcat 8 is actually crashing once you have the Thingworx.war file in webapps, it is probably something to do with the license.bin file in ThingworxPlatform. But that usually shows up in one of the logs under ThingworxStorage/logs. The 8.x licensing also requires an additional line in the tomcat java startup parameters:

-Djava.library.path=[path to tomcat]\webapps\Thingworx\WEB-INF\extensions

Make sure the tomcat installation is working in the first place. Remove Thingworx.war and the thingworx directory from the webapps directory and try to start tomcat again. Fix any issues you find without the Thingworx webapp being present, then add Thingworx.war back into webapps. If it crashes, there will be some indication of why the crash is happening in the ThingworxStorage/logs directory (at least that's what I've seen with 8.0 so far). You will not see any indication of errors in any of the standard tomcat logs if licensing is the issue.

[atsarev]

Bruse, Most likely you are right.

I added my line "-Djava.library.path=C:\Apache Software Foundation\Tomcat 8.0\webapps\Thingworx\WEB-INF\extensions"

I deleted the file ".war" version 7.1, the Tomcat started fine, then I copied the file ".war" version 8.1

I got the license file again (".bin"), copied it to :C:\ThingworxPlatform" and renamed it "license.bin".

The result is a white screen at startup Thingworx.

If this is the case in the license file, what should I do?

[ytella]

Hi Andrey, Could you please ensure that there is only one Thingworx folder under Tomcat/Webapps. Renamed previous folder might also cause the problem.

[atsarev]

Hi Yamini.

In the folder one file .war and the folder Thingworx.

The screenshot has version 7.1 installed.

But I also copy file ".war" version 8.1.

[ytella]

Could you also please ensure that you are using the right password in platform-settings.json file.

[atsarev]

I tried to run without postgresql, still a white screen.

The password was set correctly, but just in case, please remind us what username and password you need to specify there?

[ytella]

The installation guide uses "twadmin and password" as an example. But you can also define your own username and password and should update the same in the platform-settings.json file.

[atsarev]

Unfortunately the result is the same - I failed to launch Thingworx 8.1.

[rupadhyay-2]

Is Thingworx and DB on  same server .

Is database server accessible . Can you share your platform setting.json file.

[atsarev]

Yes, on the same server.

The file platform-settings.json looks like this:

{

"PersistenceProviderPackageConfigs": {

"PostgresPersistenceProviderPackage": {

"ConnectionInformation": {

"jdbcUrl": "jdbc:postgresql://localhost:5432/thingworx",

"password": "password",

"username": "twadmin"

}

}

}

}

[rupadhyay-2]

Have you changed the default schema name .

If the default schema name is changed (from public), you must add <databasename>?currentSchema=<name of schema>

For example, if the schema name is mySchema, it would be:

jdbc:postgresql://<DBServer>:<DBPort>/<databasename>?currentSchema=mySchema.

Can you please upload your platform setting.json file here . You  can remove the db username and and password if you want.

[atsarev]

The thing is, I did not change this file.

It remained the default.

The name of the circuit I did not change.

Now I'm trying to start Thingworx 8.1 without DB.

That is not using the file platform-settings.json.

The result is the same

[posipova]

Have you tried different browsers? If you open your browser developer tools when accessing Thingworx - do you see any abnormal activity there, possible error regarding downloading Combined.js?

You may try turning your firewall off.

[atsarev]

Yes, I tried different.

Disconnected the firewall.

The result is the same.

[aadiwilaga]

Same with me here,  (not answer only to share)

I have fully completed the Installation step in installation document for TW 8.0 and also TW 7.4 (plus video) in my fresh machine with windows 7. and when reaching the step to launch, go to

localhost/Thingworx

in my browser (Chrome 59, Firefox 54, IE 11) only get redirected to localhost/Thingworx/home with blank white screen.

Here my specification:

- Windows 7 (16GB ram / i7)

- Java JDK/JRE 1.8 build 131

- Apache Tomcat/9.0.0.M22 (tried with 8.5 got the same result)

- PostgreSQL 9.4.12

- Thingworx Platform Postgres 8-0-1_SP1 (tried with 7.4 got the same result)

(all in 1 machine)

Here my Tomcat setting:

installation wizard with:

-HTTP/1.1 connection port 80

adding java options:

-Dserver -Dd64

-XX:+UseG1GC

-Dfile.encoding=UTF-8

-Djava.library.path=C:\Program Files\Apache Software Foundation\Tomcat 9.0\webapps\Thingworx\WEB-INF\extensions

modification in file server.xml :

<Connector port="80" protocol="org.apache.coyote.http11.Http11NioProtocol"

              connectionTimeout="20000"

              redirectPort="8443"

  />

  

adding line in file context.xml :

<Context>

.

.

<Resources

cacheMaxSize="501200"

cacheObjectMaxSize="2048"

cacheTtl="60000"/>

</Context>

  

Here my postgreSQL (pgAdmin3) setting:

add C:\Program Files\PostgreSQL\9.4\bin to my environtment variable

create folder C:\ThingworxPostgresqlStorage

run this script to set database :

thingworxpostgresDBSetup -h localhost -p 5432 -d thingworx -t thingworx -a postgres -u twadmin -l C:\ThingworxPostgresqlStorage

run this script to set schema :

thingworxPostgresSchemaSetup -h localhost -p 5432 -d thingworx -s public -u twadmin -o data

Configuring file platform-settings.json like this :

{

  "PersistenceProviderPackageConfigs": {

      "PostgresPersistenceProviderPackage": {

        "ConnectionInformation": {

        "jdbcUrl": "jdbc:postgresql://localhost:5432/Thingworx",

        "password": "twadminpass",

        "username": "twadmin"

        }

      }

  }

}

and put json file above in C:/ThingworxPlatform

then the last step is deploying thingworx.war file with apache server GUI (success with some tweaking in around maxpostinglimit)

here all the picture:

tomcat setting

postgreSQL

folder :

Tomcat server localhost :

and here the log (Applicationlog) :

2017-07-18 15:40:55.403+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] ========================================

2017-07-18 15:40:55.404+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] ThingWorx Version Information

2017-07-18 15:40:55.404+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] ========================================

2017-07-18 15:40:55.406+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] majorVersion = 8

2017-07-18 15:40:55.406+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] minorVersion = 0

2017-07-18 15:40:55.406+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] revision = 1

2017-07-18 15:40:55.406+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] build = b39

2017-07-18 15:40:55.407+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] schemaVersion = 1000

2017-07-18 15:40:55.408+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] ========================================

2017-07-18 15:40:55.408+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] ========================================

2017-07-18 15:40:55.408+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] ThingWorx System Environment Settings

2017-07-18 15:40:55.408+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] ========================================

2017-07-18 15:40:55.408+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] OS: Windows 7

2017-07-18 15:40:55.408+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] OS arch: amd64

2017-07-18 15:40:55.408+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] OS version: 6.1

2017-07-18 15:40:55.410+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] Total Processors: 8

2017-07-18 15:40:55.410+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] Default encoding: UTF-8

2017-07-18 15:40:55.410+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] JAVA vendor: Oracle Corporation

2017-07-18 15:40:55.410+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] JAVA version: 1.8.0_131

2017-07-18 15:40:55.410+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] JAVA install location: C:\Program Files\Java\jre1.8.0_131

2017-07-18 15:40:55.410+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] JVM Max Memory: 4072 (MB)

2017-07-18 15:40:55.410+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] ========================================

2017-07-18 15:40:55.410+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] WebApp starting...

2017-07-18 15:40:55.745+0700 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] HA mode not enabled. Initializing and starting in standalone mode.

2017-07-18 15:40:55.746+0700 [L: INFO] [O: c.t.s.ThingWorxPersistenceHandler] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] Default Persistence Provider Name = ThingworxPersistenceProvider

2017-07-18 15:40:55.746+0700 [L: INFO] [O: c.t.s.ThingWorxPersistenceHandler] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] Default Persistence Provider Package Name = PostgresPersistenceProviderPackage

2017-07-18 15:40:55.755+0700 [L: INFO] [O: c.t.p.p.PostgresDatasource] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] Reading configuration from configTableCol

2017-07-18 15:40:55.978+0700 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] Managers...INITIALIZED

2017-07-18 15:40:55.981+0700 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] Database initialization started...

2017-07-18 15:41:26.398+0700 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: SuperUser] [S: ] [T: C3P0PooledConnectionPoolManager[identityToken->1hge1iz9pnjm6g61ngzq4t|a6b6c9e]-HelperThread-#1] com.mchange.v2.resourcepool.BasicResourcePool$ScatteredAcquireTask@34a6964b -- Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (3). Last acquisition attempt exception:

2017-07-18 15:41:26.399+0700 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: SuperUser] [S: ] [T: C3P0PooledConnectionPoolManager[identityToken->1hge1iz9pnjm6g61ngzq4t|a6b6c9e]-HelperThread-#1] Having failed to acquire a resource, com.mchange.v2.resourcepool.BasicResourcePool@d22ce38 is interrupting all Threads waiting on a resource to check out. Will try again in response to new client requests.

2017-07-18 15:41:26.399+0700 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: SuperUser] [S: ] [T: C3P0PooledConnectionPoolManager[identityToken->1hge1iz9pnjm6g61ngzq4t|a6b6c9e]-HelperThread-#2] com.mchange.v2.resourcepool.BasicResourcePool$ScatteredAcquireTask@23cf9c7b -- Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (3). Last acquisition attempt exception:

2017-07-18 15:41:26.403+0700 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: SuperUser] [S: ] [T: C3P0PooledConnectionPoolManager[identityToken->1hge1iz9pnjm6g61ngzq4t|a6b6c9e]-HelperThread-#2] Having failed to acquire a resource, com.mchange.v2.resourcepool.BasicResourcePool@d22ce38 is interrupting all Threads waiting on a resource to check out. Will try again in response to new client requests.

2017-07-18 15:41:26.406+0700 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: SuperUser] [S: ] [T: C3P0PooledConnectionPoolManager[identityToken->1hge1iz9pnjm6g61ngzq4t|a6b6c9e]-HelperThread-#5] com.mchange.v2.resourcepool.BasicResourcePool$ScatteredAcquireTask@41754979 -- Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (3). Last acquisition attempt exception:

2017-07-18 15:41:26.406+0700 [L: ERROR] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] [message: Connections could not be acquired from the underlying database!]

2017-07-18 15:41:26.406+0700 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: SuperUser] [S: ] [T: C3P0PooledConnectionPoolManager[identityToken->1hge1iz9pnjm6g61ngzq4t|a6b6c9e]-HelperThread-#5] Having failed to acquire a resource, com.mchange.v2.resourcepool.BasicResourcePool@d22ce38 is interrupting all Threads waiting on a resource to check out. Will try again in response to new client requests.

2017-07-18 15:41:26.411+0700 [L: INFO] [O: c.t.p.p.PersistenceProvider] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] Connection ThingworxPersistenceProvider, type PostgresPersistenceProviderPackage stopped

2017-07-18 15:41:26.411+0700 [L: WARN] [O: c.t.p.p.PersistenceProvider] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] Could not find persistenceProviderPackage PostgresPersistenceProviderPackage and thus could not stop data processing

2017-07-18 15:41:26.413+0700 [L: ERROR] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] [message: Unable to initialize and start system: Connections could not be acquired from the underlying database!]

2017-07-18 15:41:26.413+0700 [L: ERROR] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] *** Web Application STATE is being set to ERROR! ***

2017-07-18 15:41:26.422+0700 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: SuperUser] [S: ] [T: C3P0PooledConnectionPoolManager[identityToken->1hge1iz9pnjm6g61ngzq4t|a6b6c9e]-HelperThread-#0] com.mchange.v2.resourcepool.BasicResourcePool$ScatteredAcquireTask@625ac15d -- Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (3). Last acquisition attempt exception:

2017-07-18 15:41:26.422+0700 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: SuperUser] [S: ] [T: C3P0PooledConnectionPoolManager[identityToken->1hge1iz9pnjm6g61ngzq4t|a6b6c9e]-HelperThread-#0] Having failed to acquire a resource, com.mchange.v2.resourcepool.BasicResourcePool@d22ce38 is interrupting all Threads waiting on a resource to check out. Will try again in response to new client requests.

2017-07-18 15:41:26.428+0700 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: SuperUser] [S: ] [T: C3P0PooledConnectionPoolManager[identityToken->1hge1iz9pnjm6g61ngzq4t|a6b6c9e]-HelperThread-#6] com.mchange.v2.resourcepool.BasicResourcePool$ScatteredAcquireTask@624e1793 -- Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (3). Last acquisition attempt exception:

2017-07-18 15:41:26.429+0700 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: SuperUser] [S: ] [T: C3P0PooledConnectionPoolManager[identityToken->1hge1iz9pnjm6g61ngzq4t|a6b6c9e]-HelperThread-#6] Having failed to acquire a resource, com.mchange.v2.resourcepool.BasicResourcePool@d22ce38 is interrupting all Threads waiting on a resource to check out. Will try again in response to new client requests.

2017-07-18 15:42:10.050+0700 [L: ERROR] [O: c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-80-exec-12] Could not handle request

2017-07-18 15:57:56.022+0700 [L: ERROR] [O: c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-80-exec-14] Could not handle request

2017-07-18 15:58:15.163+0700 [L: ERROR] [O: c.t.s.a.AuthenticationFilter] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-16] Could not handle request

2017-07-18 15:59:32.865+0700 [L: ERROR] [O: c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-80-exec-11] Could not handle request

this :

2017-07-18 15:39:12.143+0700 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-80-exec-4] Could not handle request

2017-07-18 15:39:19.515+0700 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-80-exec-6] Could not handle request

2017-07-18 15:40:08.154+0700 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-3] Could not handle request

2017-07-18 15:41:26.439+0700 [L: INFO] [O: S.c.t.s.a.s.SSOContext] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] SSOContext created...

2017-07-18 15:41:26.516+0700 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] Could not load session timeout from database, using default: null

2017-07-18 15:41:26.523+0700 [L: INFO] [O: S.c.t.s.s.SCIMProvider] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] Initializing SCIMProvider servlet...

2017-07-18 15:41:26.524+0700 [L: ERROR] [O: S.c.t.s.s.SCIMProvider] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] SCIMProvider initialization failure.  Thingworx Server is not running

2017-07-18 15:42:10.048+0700 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-80-exec-12] Could not handle request

2017-07-18 15:57:56.022+0700 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-80-exec-14] Could not handle request

2017-07-18 15:58:15.161+0700 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-16] Could not handle request

2017-07-18 15:59:32.864+0700 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-80-exec-11] Could not handle request

thats is, really needed guidance here, i have tried every possible configuration i know, but had same result and sometimes even worse .

[posipova]

Please try with tomcat 8.0.44.

Also try leaving this default

<Connector port="80" protocol="HTTP/1.1"

               connectionTimeout="20000"

               redirectPort="8443" />

Have you checked browser dev tools for errors when loading Thingworx?

[atsarev]

I have all the settings equal to that of Anugrah.

I tried HTTP / 1.1 - it did not help.

I had another idea - if I change the password for the twadmin in the file platform-settings.json, then the tomcat will not start.

(Which was specified when the user was created twadmin in PostgreSQL)

For example, 12345678 or another.

{

"PersistenceProviderPackageConfigs": {

"PostgresPersistenceProviderPackage": {

"ConnectionInformation": {

"jdbcUrl": "jdbc:postgresql://localhost:5432/thingworx",

"password": "12345678",

"username": "twadmin"

}

}

}

}

And if I leave "password" by default, it does not start Thingworx.

log:

If I specify in the platform-settings.json the login and password from tomcat - the error is the same.

What login and password do I need to specify in this file?

Checked on:

[posipova]

Please open your browser developer tools and note your network activity.

[atsarev]

When I start Thingworx Three errors appear

[aadiwilaga]

Same result with Andrey,

in browser Dev Tool Network says:

401 Status