Thingworx could not initialize a secure socket connection

[libracomleonard]

Hi everyone,

I am making the configuration to communicate KEPServerEX with the Thingworx platform on my computer. I'm using:

Thingworx Free Hosted Server 30 days
KEPServerEx 6.0
KEPServerEx 6.7
Windows 10 Pro

First I tried to perform the communication through KEPServerEX version 6.0 and it didn't work (image below).

After I tried using version 6.7 using the same settings and it worked (image below).

Is anyone able to assist me in this problem? Because I need to install version 6.0 on my client.

When I try to install version 6.7, it is requested to update the 2013 CRT and as this is in a windows server 2012 I am afraid that when updating this service it may negatively impact some existing communication. Here is the image below when I tried to install version 6.7 on my client:

[raluca_edu · Accepted solution]

Hi,

Try connection with IP address: https://www.ptc.com/en/support/article/CS308496

Hope it helps,

Raluca Edu

[libracomleonard]

Hi @raluca_edu

Thanks for your answer.

I am a beginner with Thingworx.

How do I to verify what is the IP Address?

The only address I know is it:

[libracomleonard]

Hi @raluca_edu 

I was able to find how to verify IP address here:

https://community.ptc.com/t5/ThingWorx-Developers/Hi-how-do-i-find-the-IP-address-of-my-Thingworx-instance/td-p/515418

Thak you!!

[slangley]

Hi @libracomleonard.

If one of the previous responses answered your question (even if its yours), please mark the appropriate one as the Accepted Solution for the benefit of others on the community.

Regards.

--Sharon