Thingworx fails to start and NullPointerException error in Tomcat

[seanccc]

Hi ,

I'm installing 8.4 but got the following error when launching tomcat,  any idea about the error ? 

Thingworx: 8.4

Database: Postgresql 10.7

OS: Windows server 2016

Tomcat: 9.0.17

============================================================================

24-Mar-2019 23:01:37.183 severe [main] org.apache.catalina.core.StandardContext.filterStart start filter exception:
javax.servlet.ServletException: com.thingworx.exceptions.ConfigurationException: java.lang.RuntimeException: Failed to create SecurityManager, Failed to load SecretProvider
at com.thingworx.security.authentication.HAAuthenticationFilter.init(HAAuthenticationFilter.java:49)
at org.apache.catalina.core.ApplicationFilterConfig.initFilter(ApplicationFilterConfig.java:270)
at org.apache.catalina.core.ApplicationFilterConfig.getFilter(ApplicationFilterConfig.java:251)
at org.apache.catalina.core.ApplicationFilterConfig.<init>(ApplicationFilterConfig.java:102)
at org.apache.catalina.core.StandardContext.filterStart(StandardContext.java:4530)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5176)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:713)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:690)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:695)
at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:978)
at org.apache.catalina.startup.HostConfig$DeployWar.run(HostConfig.java:1850)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at org.apache.tomcat.util.threads.InlineExecutorService.execute(InlineExecutorService.java:75)
at java.util.concurrent.AbstractExecutorService.submit(Unknown Source)
at org.apache.catalina.startup.HostConfig.deployWARs(HostConfig.java:773)
at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:427)
at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1577)
at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:309)
at org.apache.catalina.util.LifecycleBase.fireLifecycleEvent(LifecycleBase.java:123)
at org.apache.catalina.util.LifecycleBase.setStateInternal(LifecycleBase.java:424)
at org.apache.catalina.util.LifecycleBase.setState(LifecycleBase.java:367)
at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:929)
at org.apache.catalina.core.StandardHost.startInternal(StandardHost.java:831)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1377)
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1367)
at java.util.concurrent.FutureTask.run(Unknown Source)
at org.apache.tomcat.util.threads.InlineExecutorService.execute(InlineExecutorService.java:75)
at java.util.concurrent.AbstractExecutorService.submit(Unknown Source)
at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:902)
at org.apache.catalina.core.StandardEngine.startInternal(StandardEngine.java:262)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.StandardService.startInternal(StandardService.java:423)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.StandardServer.startInternal(StandardServer.java:928)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.startup.Catalina.start(Catalina.java:634)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:350)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:492)
Caused by: com.thingworx.exceptions.ConfigurationException: java.lang.RuntimeException: Failed to create SecurityManager, Failed to load SecretProvider
at com.thingworx.system.configuration.PlatformSettings.getInstance(PlatformSettings.java:1682)
at com.thingworx.security.authentication.HAAuthenticationFilter.init(HAAuthenticationFilter.java:36)
... 44 more
Caused by: java.lang.RuntimeException: Failed to create SecurityManager, Failed to load SecretProvider
at com.thingworx.security.SecurityManagerBootstrapper.init(SecurityManagerBootstrapper.java:65)
at com.thingworx.system.configuration.PlatformSettings.<init>(PlatformSettings.java:1057)
at com.thingworx.system.configuration.PlatformSettings.getInstance(PlatformSettings.java:1673)
... 45 more

24-Mar-2019 23:01:37.233 severe [main] org.apache.catalina.core.StandardContext.listenerStop Exception sending context destroyed event to listener instance of class [com.thingworx.system.ThingWorxBootstrapper]
java.lang.NullPointerException
at com.thingworx.system.ThingWorxBootstrapper.contextDestroyed(ThingWorxBootstrapper.java:311)
at org.apache.catalina.core.StandardContext.listenerStop(StandardContext.java:4729)
at org.apache.catalina.core.StandardContext.stopInternal(StandardContext.java:5388)
at org.apache.catalina.util.LifecycleBase.stop(LifecycleBase.java:257)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:187)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:713)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:690)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:695)
at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:978)
at org.apache.catalina.startup.HostConfig$DeployWar.run(HostConfig.java:1850)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at org.apache.tomcat.util.threads.InlineExecutorService.execute(InlineExecutorService.java:75)
at java.util.concurrent.AbstractExecutorService.submit(Unknown Source)
at org.apache.catalina.startup.HostConfig.deployWARs(HostConfig.java:773)
at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:427)
at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1577)
at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:309)
at org.apache.catalina.util.LifecycleBase.fireLifecycleEvent(LifecycleBase.java:123)
at org.apache.catalina.util.LifecycleBase.setStateInternal(LifecycleBase.java:424)
at org.apache.catalina.util.LifecycleBase.setState(LifecycleBase.java:367)
at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:929)
at org.apache.catalina.core.StandardHost.startInternal(StandardHost.java:831)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1377)
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1367)
at java.util.concurrent.FutureTask.run(Unknown Source)
at org.apache.tomcat.util.threads.InlineExecutorService.execute(InlineExecutorService.java:75)
at java.util.concurrent.AbstractExecutorService.submit(Unknown Source)
at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:902)
at org.apache.catalina.core.StandardEngine.startInternal(StandardEngine.java:262)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.StandardService.startInternal(StandardService.java:423)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.StandardServer.startInternal(StandardServer.java:928)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.startup.Catalina.start(Catalina.java:634)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:350)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:492)

[tkawasaki]

Have you set read and write access to the ThingworxPlatform and ThingworxStorage folders?

[seanccc]

Hi tkawasaki,

Which user/group should I grant to the two folders ? 

[tkawasaki · Accepted solution]

A user who starts Tomcat service, I think.

ThingWorx server needs to have access to read and write those two folders.

[seanccc]

I granted SYSTEM and EVERYONE full control on the two folders , but still got the same error.  Any suggestion ? 

Regards,

Sean

[seanccc]

I found more error logs below.  I doesn't enable SSL in the tomcat , but still has the error "ava.io.IOException: Keystore was tampered with, or password was incorrect". That's strange. 

===================================================================

16:19:17.182 [main] INFO com.thingworx.security.SecurityManagerBootstrapper - initializing KeyStore provider
16:19:17.198 [main] ERROR com.thingworx.security.SecurityManagerBootstrapper - Unable to load SecretProvider, {}
java.lang.reflect.InvocationTargetException: null
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at com.thingworx.security.SecurityManagerBootstrapper.createSecretProvider(SecurityManagerBootstrapper.java:106)
at com.thingworx.security.SecurityManagerBootstrapper.init(SecurityManagerBootstrapper.java:58)
at com.thingworx.system.configuration.PlatformSettings.<init>(PlatformSettings.java:1057)
at com.thingworx.system.configuration.PlatformSettings.getInstance(PlatformSettings.java:1673)
at com.thingworx.security.authentication.HAAuthenticationFilter.init(HAAuthenticationFilter.java:36)
at org.apache.catalina.core.ApplicationFilterConfig.initFilter(ApplicationFilterConfig.java:270)
at org.apache.catalina.core.ApplicationFilterConfig.getFilter(ApplicationFilterConfig.java:251)
at org.apache.catalina.core.ApplicationFilterConfig.<init>(ApplicationFilterConfig.java:102)
at org.apache.catalina.core.StandardContext.filterStart(StandardContext.java:4530)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5176)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:713)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:690)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:695)
at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:978)
at org.apache.catalina.startup.HostConfig$DeployWar.run(HostConfig.java:1850)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at org.apache.tomcat.util.threads.InlineExecutorService.execute(InlineExecutorService.java:75)
at java.util.concurrent.AbstractExecutorService.submit(Unknown Source)
at org.apache.catalina.startup.HostConfig.deployWARs(HostConfig.java:773)
at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:427)
at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1577)
at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:309)
at org.apache.catalina.util.LifecycleBase.fireLifecycleEvent(LifecycleBase.java:123)
at org.apache.catalina.util.LifecycleBase.setStateInternal(LifecycleBase.java:424)
at org.apache.catalina.util.LifecycleBase.setState(LifecycleBase.java:367)
at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:929)
at org.apache.catalina.core.StandardHost.startInternal(StandardHost.java:831)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1377)
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1367)
at java.util.concurrent.FutureTask.run(Unknown Source)
at org.apache.tomcat.util.threads.InlineExecutorService.execute(InlineExecutorService.java:75)
at java.util.concurrent.AbstractExecutorService.submit(Unknown Source)
at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:902)
at org.apache.catalina.core.StandardEngine.startInternal(StandardEngine.java:262)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.StandardService.startInternal(StandardService.java:423)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.StandardServer.startInternal(StandardServer.java:928)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.startup.Catalina.start(Catalina.java:634)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:350)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:492)
Caused by: java.io.IOException: Keystore was tampered with, or password was incorrect
at com.sun.crypto.provider.JceKeyStore.engineLoad(JceKeyStore.java:879)
at java.security.KeyStore.load(Unknown Source)
at com.thingworx.security.provider.keystore.KeyStoreProvider.loadKeystore(KeyStoreProvider.java:154)
at com.thingworx.security.provider.keystore.KeyStoreProvider.<init>(KeyStoreProvider.java:44)
... 53 common frames omitted
Caused by: java.security.UnrecoverableKeyException: Password verification failed
... 57 common frames omitted
16:19:17.198 [main] ERROR com.thingworx.security.SecurityManagerBootstrapper - Failed to create SecurityManager, Failed to load SecretProvider
16:19:17.198 [main] ERROR ErrorLog.com.thingworx.security.authentication.HAAuthenticationFilter - Failed to initialize HA Authentication
com.thingworx.exceptions.ConfigurationException: java.lang.RuntimeException: Failed to create SecurityManager, Failed to load SecretProvider
at com.thingworx.system.configuration.PlatformSettings.getInstance(PlatformSettings.java:1682)
at com.thingworx.security.authentication.HAAuthenticationFilter.init(HAAuthenticationFilter.java:36)
at org.apache.catalina.core.ApplicationFilterConfig.initFilter(ApplicationFilterConfig.java:270)
at org.apache.catalina.core.ApplicationFilterConfig.getFilter(ApplicationFilterConfig.java:251)
at org.apache.catalina.core.ApplicationFilterConfig.<init>(ApplicationFilterConfig.java:102)
at org.apache.catalina.core.StandardContext.filterStart(StandardContext.java:4530)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5176)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:713)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:690)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:695)
at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:978)
at org.apache.catalina.startup.HostConfig$DeployWar.run(HostConfig.java:1850)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at org.apache.tomcat.util.threads.InlineExecutorService.execute(InlineExecutorService.java:75)
at java.util.concurrent.AbstractExecutorService.submit(Unknown Source)
at org.apache.catalina.startup.HostConfig.deployWARs(HostConfig.java:773)
at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:427)
at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1577)
at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:309)
at org.apache.catalina.util.LifecycleBase.fireLifecycleEvent(LifecycleBase.java:123)
at org.apache.catalina.util.LifecycleBase.setStateInternal(LifecycleBase.java:424)
at org.apache.catalina.util.LifecycleBase.setState(LifecycleBase.java:367)
at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:929)
at org.apache.catalina.core.StandardHost.startInternal(StandardHost.java:831)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1377)
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1367)
at java.util.concurrent.FutureTask.run(Unknown Source)
at org.apache.tomcat.util.threads.InlineExecutorService.execute(InlineExecutorService.java:75)
at java.util.concurrent.AbstractExecutorService.submit(Unknown Source)
at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:902)
at org.apache.catalina.core.StandardEngine.startInternal(StandardEngine.java:262)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.StandardService.startInternal(StandardService.java:423)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.StandardServer.startInternal(StandardServer.java:928)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.startup.Catalina.start(Catalina.java:634)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:350)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:492)
Caused by: java.lang.RuntimeException: Failed to create SecurityManager, Failed to load SecretProvider
at com.thingworx.security.SecurityManagerBootstrapper.init(SecurityManagerBootstrapper.java:65)
at com.thingworx.system.configuration.PlatformSettings.<init>(PlatformSettings.java:1057)
at com.thingworx.system.configuration.PlatformSettings.getInstance(PlatformSettings.java:1673)
... 45 common frames omitted
16:19:17.198 [main] INFO org.tuckey.web.filters.urlrewrite.UrlRewriteFilter - destroy called
org.tuckey.web.filters.urlrewrite.UrlRewriteFilter INFO: destroy called

[seanccc]

The new log seems to be another issue.  I describe it in another thread : https://community.ptc.com/t5/ThingWorx-Developers/Thingworx-8-4-tomcat-error-java-security/m-p/603195#M35217