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Unable to access ThingWorx Evaluation Server

SOLVED
nko
Level 1

Unable to access ThingWorx Evaluation Server

Hi,

I've just created trial ThingWorx Evaluation Server https://PP-1901100731PB.devportal.ptc.io/Thingworx, but can not access it anyhow. Even trying to go to link https://PP-1901100731PB.devportal.ptc.io/Thingworx shows an error ERR_CONNECTION_TIMED_OUT.

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Unable to access ThingWorx Evaluation Server

Greetings,

 

We've looked into this server again, and I'm afraid that we can access it without issue. 

 

When we attempt to hit that URL, we got a user/pass login request, so the server was definitely up and running.

 

Is it possible that something in your networking setup is preventing access? 

 

Regardless, if you continue to experience issues, then you may wish to circumvent the entire process by moving to one of the downloadable 120-day trials. You can find them here:

https://developer.thingworx.com/en/resources/downloads 

 

Thank you,

Jason

7 REPLIES 7

Re: Unable to access ThingWorx Evaluation Server

Hi @nko.

 

Apologies for the delay.  We will engage with the appropriate team for checking.

 

Regards.

 

--Sharon

Re: Unable to access ThingWorx Evaluation Server

Greetings,

 

The ThingWorx Developer Portal's 30-day hosted trial runs on a 3-hour timer. 3 hours after starting, it will auto-shutdown. 

 

To continue to utilize the 30-day hosted server, you simply need to restart it.

 

You may do so from your Profile > Hosting page located here: https://developer.thingworx.com/en/profile/hosting 

 

We have restarted the server as of this writing, but it will auto-shutdown again after 3 hours. Restart it to continue.

 

Thank you,

Jason

Re: Unable to access ThingWorx Evaluation Server

Greetings,

 

The ThingWorx Developer Portal 30-day hosted server is on a 3-hour timer. After 3 hours, it performs an auto-shutdown.

 

To restart it, simply go to your Profile > Hosting page here: https://developer.thingworx.com/en/profile/hosting

 

Click the button to restart it for an additional 3 hours.

 

Thank you,

Jason

Re: Unable to access ThingWorx Evaluation Server

Hello,

I can see next info about my server (below) and still not able to access it. It seems to be server is not stopped, but I still can see ERR_CONNECTION_TIMED_OUT error.

Re: Unable to access ThingWorx Evaluation Server

Greetings,

 

We've looked into this server again, and I'm afraid that we can access it without issue. 

 

When we attempt to hit that URL, we got a user/pass login request, so the server was definitely up and running.

 

Is it possible that something in your networking setup is preventing access? 

 

Regardless, if you continue to experience issues, then you may wish to circumvent the entire process by moving to one of the downloadable 120-day trials. You can find them here:

https://developer.thingworx.com/en/resources/downloads 

 

Thank you,

Jason

Re: Unable to access ThingWorx Evaluation Server

Hello,
The thing is that I've tried to access this server from both, my work network and from 4G cell phone network. For both I have the same result. Also it could happen that Russian state organization ROSCOMNADZOR is blocking your IP ranges on country level, but I don't know how to check it.

Re: Unable to access ThingWorx Evaluation Server

Server is available now. Have no idea what was the root cause.