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Unable to authenticate via LDAP from platform 5.0 SP1

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Regular Member

Unable to authenticate via LDAP from platform 5.0 SP1

I was just able to install 5.0SP successfully.  After imported data from our old development server I was not able to log into our DEV area using active directory.  We have two LDAP objects and both are enabled.  Tomcat has been restarted. 

Security Log Entry:

Authentication attempt #1 FAILED for /user = com.thingworx.security.users.User@2c9a7578: Invalid Password

6 REPLIES 6
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Unable to authenticate via LDAP from platform 5.0 SP1

Hi Sinh,

Are you seeing any other errors in the Application Log? Also, are you able to authenticate using your ThingWorx credentials?

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Unable to authenticate via LDAP from platform 5.0 SP1

No error in the application log.  Yes. I'm able to log in using Thingworx credential.

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Unable to authenticate via LDAP from platform 5.0 SP1

Sinh, 

We added an "Enabled" flag for Directory Services in 5.0. Please make sure this checkbox is selected on the General Information screen for the Directory Service.


Thanks.



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Re: Unable to authenticate via LDAP from platform 5.0 SP1

Partner Callisto created something for LDAP integration with ThingWorx...worth a look, Duke Sullivan is their current partner manager within PTC. Duke Sullivan

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Re: Unable to authenticate via LDAP from platform 5.0 SP1

Callisto’s extension is for Active Directory (AD).

 

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Re: Unable to authenticate via LDAP from platform 5.0 SP1

Thanks for the correction....given the integration options for AD and LDAP, maybe a better ThingWorx integration option would be something like Okta?  Maybe Callisto can look into that?  If the opportunity is large enough, this is something an SI could tackle as well.

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