cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to fetch license file with device id...

SOLVED
Highlighted

Unable to fetch license file with device id...

Good morning

 

 

Attempting to install Thingworx 8.1.3.

I have manually imported the license file referring to CS271439.

I will tell you step by step.

 

 

First

{

    "PersistenceProviderPackageConfigs": {

        "PostgresPersistenceProviderPackage": {

            "ConnectionInformation": {

                "jdbcUrl": "jdbc: postgresql: // localhost: 5432 / thingworx",

                "password": "<password>",

                "username": "twadmin"

             }

         }

     },

    "PlatformSettingsConfig": {

        "LicensingConnectionSettings": {

          "username": "<PTC_support_portal_username>",

          "password": "<PTC_support_portal_password>",

          "timeout": "<value>"

         }

     }

}

I added the above code to get licenseRequestFile.txt.

I received the ##### _ license_capability_response.bin file through the device ID on the license management page of PTC support.

 

 

Then we modified the contents of platform-settings.json as follows.

{

    "PersistenceProviderPackageConfigs": {

        "PostgresPersistenceProviderPackage": {

            "ConnectionInformation": {

                "jdbcUrl": "jdbc: postgresql: // localhost: 5432 / thingworx",

                "password": "<password>",

                "username": "twadmin"

             }

         }

     },

    "PlatformSettingsConfig": {

        "LicensingConnectionSettings": {

          "username": "<PTC_support_portal_username>",

          "password": "<PTC_support_portal_password>",

          "activationIds": "<deviceID>"

         }

     }

}

 

The next time i run ThingWorx, you are connected and an entity is created.

However, ApplicationLog still shows Unable to fetch license file with device id <devieID>.

 

 

What's the problem?

How should we solve it?

Where can I find my activation ID?

 

 

thank

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Unable to fetch license file with device id...

Hello Seonho,

Activation IDs are no longer required. I would suggest you to follow below article for detailed steps regarding licensing process in ThingWorx:

https://www.ptc.com/en/support/article?n=CS271439

Also, do not copy device id from LicenseRequestFile ,It contains special character and spaces while opened in Notepad. Manually type device id from LicenseRequestFile and place it on portal to download license file.

Thanks,

Nidhi

View solution in original post

3 REPLIES 3

Re: Unable to fetch license file with device id...

Hi ,

Place license file in "ThingworxPlatform" folder and rename to “license_capability_response.bin"

You can remove "platformsettingconfig" from platform-setting.json file

Re: Unable to fetch license file with device id...

Hello Seonho,

Activation IDs are no longer required. I would suggest you to follow below article for detailed steps regarding licensing process in ThingWorx:

https://www.ptc.com/en/support/article?n=CS271439

Also, do not copy device id from LicenseRequestFile ,It contains special character and spaces while opened in Notepad. Manually type device id from LicenseRequestFile and place it on portal to download license file.

Thanks,

Nidhi

View solution in original post

Re: Unable to fetch license file with device id...

Thanks Niahi Bansal

I configured Navigate and succeeded in the credentials. However, the HttpOperationFailedException is thrown in the integrated runtime.

Why does HttpOperationFailedException occur when Navigate retrieves design data?

Can you tell me please?