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Good morning
Attempting to install Thingworx 8.1.3.
I have manually imported the license file referring to CS271439.
I will tell you step by step.
First
{
"PersistenceProviderPackageConfigs": {
"PostgresPersistenceProviderPackage": {
"ConnectionInformation": {
"jdbcUrl": "jdbc: postgresql: // localhost: 5432 / thingworx",
"password": "<password>",
"username": "twadmin"
}
}
},
"PlatformSettingsConfig": {
"LicensingConnectionSettings": {
"username": "<PTC_support_portal_username>",
"password": "<PTC_support_portal_password>",
"timeout": "<value>"
}
}
}
I added the above code to get licenseRequestFile.txt.
I received the ##### _ license_capability_response.bin file through the device ID on the license management page of PTC support.
Then we modified the contents of platform-settings.json as follows.
{
"PersistenceProviderPackageConfigs": {
"PostgresPersistenceProviderPackage": {
"ConnectionInformation": {
"jdbcUrl": "jdbc: postgresql: // localhost: 5432 / thingworx",
"password": "<password>",
"username": "twadmin"
}
}
},
"PlatformSettingsConfig": {
"LicensingConnectionSettings": {
"username": "<PTC_support_portal_username>",
"password": "<PTC_support_portal_password>",
"activationIds": "<deviceID>"
}
}
}
The next time i run ThingWorx, you are connected and an entity is created.
However, ApplicationLog still shows Unable to fetch license file with device id <devieID>.
What's the problem?
How should we solve it?
Where can I find my activation ID?
thank
Solved! Go to Solution.
Hello Seonho,
Activation IDs are no longer required. I would suggest you to follow below article for detailed steps regarding licensing process in ThingWorx:
https://www.ptc.com/en/support/article?n=CS271439
Also, do not copy device id from LicenseRequestFile ,It contains special character and spaces while opened in Notepad. Manually type device id from LicenseRequestFile and place it on portal to download license file.
Thanks,
Nidhi
Hi ,
Place license file in "ThingworxPlatform" folder and rename to “license_capability_response.bin"
You can remove "platformsettingconfig" from platform-setting.json file
Hello Seonho,
Activation IDs are no longer required. I would suggest you to follow below article for detailed steps regarding licensing process in ThingWorx:
https://www.ptc.com/en/support/article?n=CS271439
Also, do not copy device id from LicenseRequestFile ,It contains special character and spaces while opened in Notepad. Manually type device id from LicenseRequestFile and place it on portal to download license file.
Thanks,
Nidhi
Thanks Niahi Bansal
I configured Navigate and succeeded in the credentials. However, the HttpOperationFailedException is thrown in the integrated runtime.
Why does HttpOperationFailedException occur when Navigate retrieves design data?
Can you tell me please?