Unable to log-in to Mashup from google chrome

[Rahul_Raj]

Hello everyone,

I am facing a quite strange behaviour from Thingworx on Chrome. My customer is unable to log in to the composer from a normal chrome window, whereas she is able to do it from an incognito window. Another customer (in the same corporate network) is redirected to IE when she tries to open the mashup in normal chrome. For both cases, it works just fine from an incognito window. I also work in the same network and I do not face any of these issues. 

Any idea why this is happening?

[PaiChung]

Have you tried emptying the browser cache?

[Rahul_Raj]

Yes, I tried that, but didn't work.

[PaiChung]

Please check the physical logs both the application.log and catalina.log

[slangley]

Hi @Rahul_Raj.

Have you been able to find a solution for this issue?  Do your users experience issues with other browsers?

Regards.

--Sharon

[Rahul_Raj]

Not yet. I don't have the acces to the physical logs yet. I will get back to you with more information once I have them. And the problem is only with Google Chrome. Not sure if this happened after a recent routine-update of Chrome.

[slangley]

Hi @Rahul_Raj.

Just checking to see if you've been able to obtain access to the logs, or has the problem resolved itself?

Regards.

--Sharon

[Rahul_Raj · Accepted solution]

Apparently it seems like some network issues caused the problem.

ie, the problem persists only when accessed from a certain network.

So, as of now, we can detach (close) this incident from ThingWorx side.