Unable to process import: Allowable limit for licensed feature User is reached.

[bgupta-2]

Dear Team,

I am getting below error when creating 6th user in platform.

Unable to process import: Allowable limit for licensed feature User is reached.

Thanks

[Velkumar]

Hi,

This error is due to License Limitation. I think you can create only 5 users for your license.

You can use GetCurrentLicenseInfo service in LicensingSubsytem to find number of users you can create.

[dupatel]

Bhuwaneshwar Gupta​ : Please confirm the type of ThingWorx license package you are having. Is it a trial license ?

We do have limit on user creation based on different packages purchased.

-Durgesh

[smainente]

If this is release 8.1 and if the license file was fetched before 24 oct 2017, you may have to regenerate the license file.

See https://www.ptc.com/en/support/article?n=CS271950 for details and procedure.