Unknown Error while installing Thingworx Analytics 8.4

[Janakiraman-P]

Hi, 

Am facing following error shown as popup says, "unknown error while running /default/json_utils

'-configfile=/results-ms_reports.json' -property=version "

I installed Thingworx 8.4 through Tomcat and Thingworx WAR file.

And, I could able to run the same bundle in another server without any issue.

What could be the issue in this?

Regards,

Janakiraman P

[vangne · Accepted solution]

@Janakiraman-P Please refer this article CS288520 for more details

[vangne]

@Janakiraman-P  If this resolved your issue then please indicate the appropriate response as the Accepted Solution for the benefit of other Community members who have the same question. If you are still experiencing issues, please do let us know your questions or concerns.

Thanks,

Vibhuti

[Janakiraman-P]

Thank You, 

I removed all the existing services.

Now I can able to install completely.

Regards,

Janakiraman P