When attempting to re-import the license file, the process completes with the status 'Ignored'

[DS_14456119]

I am using ThingWorx Platform Release 9.1 and DatecodeN/A

When attempting to re-import the license file, the process completes with the status 'Ignored' instead of 'Successful'. Please advise on why the license is not being re-imported successfully and how to resolve this issue.

Here are the errors that I faced
4.016+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to process capability response because Storage anchor break found.
2026-01-07 10:35:04.032+0000 [L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to read trial license file. Attempting to load as Paid license
2026-01-07 10:35:04.079+0000 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Storage anchor break found.
2026-01-07 10:35:04.079+0000 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ====================================================================
2026-01-07 10:35:04.079+0000 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Valid license file missing. Expected location: D:\Program Files (x86)\ThingWorxFoundation\ThingworxPlatform
2026-01-07 10:35:04.079+0000 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ====================================================================
2026-01-07 10:35:04.079+0000 [L: ERROR] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Shutting down server..
2026-01-07 10:35:04.079+0000 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] >>>>>>> PLATFORM SHUTDOWN START <<<<<<<<<

[Rocko]

Please check article https://www.ptc.com/en/support/article/CS305416

[vnamboodheri]

Hello @DS_14456119, 

It looks like you have a response from an expert. If it helped you solve your question please mark the reply as the Accepted Solution. 
Of course, if you have more to share on your issue, please let the Community know so other community members can continue to help you.

Thanks,
Vivek N.
Community Moderation Team.

[PEHOWE]

Hello @DS_14456119 ,
I am not sure what events took place that you are required to "re-import" the license file.
Can you provide the basic steps you followed and what step required you to re-import the license file.

Regards,

Pehowe