Where can i Find installation log files in ThingWorx

[SY_10165961]

Hello,

My ThingWorx Installation Fails with following Error:

"An error occurred during Installation For more information review the Installation Log files"

Can anyone help me with the Location of Installation log files where can i find them?

Thanks

[bchaudhary · Accepted solution]

Hi @SY_10165961 

Please check the following locations:

• <Install Location>\installer\logs\foundation-<date time>.log
• <Install Location>\installer\foundation\local-mode-cache/cache/chef-stacktrace.out
• <User Directory>\AppData\Local\Temp\bitrock_installer.log

Run the installer in debug mode check for error.

1. Open Command Prompt as an Administrator
2. Navigate to the directory with the installer executable
3. Execute the following command
   • <installer-name>.exe --debuglevel 4
     • For example
       • ThingWorxFlowPostgres-8.5.4-x64 --debuglevel 4
4. Proceed through the installer until the point of failure
5. Collect all DEBUG log files prior to closing the installer
   • When the installer window is closed a cleanup activity will be performed which deletes most files and directories (including log files)
6. Close the installer

This issue can occur because of invalid java path or try running with admin permission.

BR

Bhawna