Community Tip - You can Bookmark boards, posts or articles that you'd like to access again easily! X
I have spent a a couple days trying to get a raspberry to talk to Thingworx using the tutorial. I am able to get connected to the websocket and everything, and I can see that the value for isConnected on the PiThing Properties tab change to true. My issue is that I can't get the luaScriptResources to finish the connection process and send any of the variables over to Thingworx to bind them. Here is the output from both ./wsems and ./luaScriptResources. If any of you see anything that sticks out or know of something else I can try please let me know.
$: sudo ./wsems
[FORCE] 2018-02-28 21:49:34,205 ./wsems: Initializing EMS ....
[FORCE] 2018-02-28 21:49:34,205 main: Using config file /home/pi/microserver/etc/config.json
[INFO ] 2018-02-28 21:49:34,205 ./wsems: Creating the WsEms proxy.
[INFO ] 2018-02-28 21:49:34,205 ./wsems: Starting HTTP Server.
[INFO ] 2018-02-28 21:49:34,206 Main: Using custom certificate and private key for HTTP Server
[WARN ] 2018-02-28 21:49:34,206 Main: Encryption is disabled on HTTP Server.
[WARN ] 2018-02-28 21:49:34,206 Main: Authentication is disabled on the HTTP Server.
[INFO ] 2018-02-28 21:49:34,206 ./wsems: Initializing the ThingWorx REST interface.
[FORCE] 2018-02-28 21:49:34,206 httpServer: starting http server port=8080
[INFO ] 2018-02-28 21:49:34,207 wsEmsProxy::initialize: FIPS is disabled.
[INFO ] 2018-02-28 21:49:34,207 wsEmsProxy::initialize: Encryption is disabled on Web Socket connection.
[DEBUG] 2018-02-28 21:49:34,207 httpServer: http server bound to port=8080.
[WARN ] 2018-02-28 21:49:34,208 SDK: SDK Version: 2.0.4
[WARN ] 2018-02-28 21:49:34,208 SDK: TLS Library: OpenSSL
[WARN ] 2018-02-28 21:49:34,208 SDK: TLS Library Version: 1.0.2l
[WARN ] 2018-02-28 21:49:34,208 SDK: FIPS Capable
[DEBUG] 2018-02-28 21:49:34,208 SDK: twWs_Create: Initializing Websocket Client for 192.168.93.24:80//Thingworx/WS
[DEBUG] 2018-02-28 21:49:34,208 SDK: twTlsClient_Create: Initializing TLS Client
[DEBUG] 2018-02-28 21:49:34,217 SDK: twApi_Initialize: Websocket Established after 0 tries
[DEBUG] 2018-02-28 21:49:34,217 SDK: subscribedPropsMgr_Initialize: Initializing subscribed properties manager
[INFO ] 2018-02-28 21:49:34,217 WsProxy::initialize: EMS Version 5.4.0.114
[INFO ] 2018-02-28 21:49:34,217 WsProxy::initialize: twApi singleton initialized
[WARN ] 2018-02-28 21:49:34,217 WsProxy::initialize: Certificate validation is disabled.
[WARN ] 2018-02-28 21:49:34,217 WsProxy::initialize: Self signed certificates are enabled.
[DEBUG] 2018-02-28 21:49:34,217 jsonConfigurator::getJsonEntity: Key validation_criteria not found
[DEBUG] 2018-02-28 21:49:34,217 jsonConfigurator::getJsonEntity: Parent file not found
[DEBUG] 2018-02-28 21:49:34,218 SDK: twTunnelManager_Create: Tunnel Manager singleton already exists
[ERROR] 2018-02-28 21:49:34,218 SDK: twMap_Add: parse function returned null.
[DEBUG] 2018-02-28 21:49:34,217 WsEmsProxy::bindThing: Host specified as 'localhost'. Testing IPV6/IPV4 connectivity
[WARN ] 2018-02-28 21:49:34,219 WsEmsProxy::bindThing: Exception connecting to localhost:8001. Err: Connection refused [localhost:8001]
[WARN ] 2018-02-28 21:49:34,219 WsEmsProxy::bindThing: Changing host from 'localhost' to '127.0.0.1'
[DEBUG] 2018-02-28 21:49:34,220 SDK: added PiThing to boundList
[DEBUG] 2018-02-28 21:49:34,220 SDK: twApi_BindThings: not currently connected, only binding things to api
[DEBUG] 2018-02-28 21:49:34,220 SDK: twMessage_Delete: Deleting BIND Message: 1
[DEBUG] 2018-02-28 21:49:34,219 jsonConfigurator::getJsonEntity: Parent file not found
[INFO ] 2018-02-28 21:49:34,219 wsEmsProxy::initialize: Initialization complete!
[INFO ] 2018-02-28 21:49:34,220 ./wsems: Starting the connection.
192.168.93.24:80-->[DEBUG] 2018-02-28 21:49:34,221 SDK: twTlsClient_Reconnect: Re-establishing SSL context
[DEBUG] 2018-02-28 21:49:34,221 SDK: twTlsClient_Connect: Connecting to server
[DEBUG] 2018-02-28 21:49:34,224 SDK: ws_on_headers_complete: Websocket connected!
[INFO ] 2018-02-28 21:49:34,224 SDK: twWs_Connect: Websocket connected!
[DEBUG] 2018-02-28 21:49:34,224 SDK: twWs_SendMessage: Sent 60 bytes using 1 frames.
[DEBUG] 2018-02-28 21:49:34,266 SDK: twMessage_Delete: Deleting RESPONSE Message: 2
[DEBUG] 2018-02-28 21:49:34,266 SDK: twMessage_Delete: Deleting AUTH Message: 2
[WARN ] 2018-02-28 21:49:34,267 SDK: twBindBody_Delete: NULL body or stream pointer
[DEBUG] 2018-02-28 21:49:34,267 SDK: twMessage_Delete: Deleting BIND Message: 3
[DEBUG] 2018-02-28 21:49:34,267 SDK: twWs_SendMessage: Sent 26 bytes using 1 frames.
[DEBUG] 2018-02-28 21:49:34,269 SDK: sendCtlFrame: >>>>> Sending Ping. Msg: 21:49:34
[INFO ] 2018-02-28 21:49:34,271 Main: Succesfully connected. Saving .booted config file
[DEBUG] 2018-02-28 21:49:34,309 SDK: twMessage_Delete: Deleting RESPONSE Message: 3
[DEBUG] 2018-02-28 21:49:34,309 SDK: twMessage_Delete: Deleting BIND Message: 3
[DEBUG] 2018-02-28 21:49:35,315 SDK: twTlsClient_Create: Initializing TLS Client
$: sudo ./luaScriptResources
[INFO ] 2018-02-28 21:59:38,413 ./luaScriptResource: Using config file: /home/pi/microserver/etc/config.lua
[FORCE] 2018-02-28 21:59:38,413 ./luaScriptResource: Starting up ....
[INFO ] 2018-02-28 21:59:38,419 luaScriptResource:main: Encryption is disabled on the RAP connection.
[INFO ] 2018-02-28 21:59:38,420 luaScriptResource:main: FIPS is disabled.
[INFO ] 2018-02-28 21:59:38,424 ./luaScriptResource: New path is /home/pi/microserver/etc/thingworx/clibs:/home/pi/microserver/etc/custom/clibs:/home/pi/microserver/etc/community/clibs:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin
[WARN ] 2018-02-28 21:59:38,427 ScriptResource::initialize: Encryption is disabled on HTTP Server.
[WARN ] 2018-02-28 21:59:38,427 ScriptResource::initialize: Authentication is disabled on the HTTP Server.
[INFO ] 2018-02-28 21:59:38,481 thingworx.shape: Creating a new shape.
[INFO ] 2018-02-28 21:59:38,482 PiThing: -- Configuration -------------------------------
[INFO ] 2018-02-28 21:59:38,482 PiThing: scanRate: 1000
[INFO ] 2018-02-28 21:59:38,482 PiThing: scanRateResolution: 500
[INFO ] 2018-02-28 21:59:38,483 PiThing: taskRate: 30000
[INFO ] 2018-02-28 21:59:38,484 PiThing: keepAliveRate: 60000
[INFO ] 2018-02-28 21:59:38,484 PiThing: requestTimeout: 15000
[INFO ] 2018-02-28 21:59:38,484 PiThing: registerRate: 43200000
[INFO ] 2018-02-28 21:59:38,484 PiThing: register: true
[INFO ] 2018-02-28 21:59:38,484 PiThing: getPropertySubscriptionOnReconnect: false
[INFO ] 2018-02-28 21:59:38,484 PiThing: maxConcurrentPropertyUpdates: 100
[INFO ] 2018-02-28 21:59:38,485 PiThing: defaultPushType: VALUE
[INFO ] 2018-02-28 21:59:38,488 PiThing: useShapes: true
[INFO ] 2018-02-28 21:59:38,488 PiThing: identifier: Not Specififed
[INFO ] 2018-02-28 21:59:38,488 PiThing: ------------------------------------------------
[FORCE] 2018-02-28 21:59:38,489 httpServer: starting http server port=8001
[INFO ] 2018-02-28 21:59:38,490 thingworx.template: Adding shape 'shapes.metadata' to template 'thingworx.template'
[INFO ] 2018-02-28 21:59:38,492 thingworx.template: Adding shape 'shapes.propsubscribe' to template 'thingworx.template'
[INFO ] 2018-02-28 21:59:38,493 thingworx.template: Creating new templates.PiTemplate named 'PiThing'
[INFO ] 2018-02-28 21:59:38,493 PiThing: -- Initializing properties ---------------------
[INFO ] 2018-02-28 21:59:38,493 PiThing: Initialized property upToDate [baseType: BOOLEAN, pushType: NEVER, handler: nil, value: true]
[INFO ] 2018-02-28 21:59:38,494 PiThing: Initialized property cpu_volt [baseType: NUMBER, pushType: ALWAYS, handler: nil, value: 0]
[INFO ] 2018-02-28 21:59:38,494 PiThing: Initialized property cpu_temperature [baseType: NUMBER, pushType: ALWAYS, handler: nil, value: 0]
[INFO ] 2018-02-28 21:59:38,494 PiThing: Initialized property cpu_freq [baseType: NUMBER, pushType: ALWAYS, handler: nil, value: 0]
[INFO ] 2018-02-28 21:59:38,494 PiThing: ------------------------------------------------
[ERROR] 2018-02-28 21:59:38,495 httpserver: Server socket error: Address already in use [127.0.0.1:8001]
[ERROR] 2018-02-28 21:59:38,495 httpServer: unable to bind http server to port=8001, trying next port.
[ERROR] 2018-02-28 21:59:38,495 httpServer: unable to bind http server to any port from 8001 to 8001.
[INFO ] 2018-02-28 21:59:40,464 PiThing: -- Starting script --------------------------
[INFO ] 2018-02-28 21:59:40,465 PiThing: Registering core callback handler
[INFO ] 2018-02-28 21:59:40,465 PiThing: Starting main loop
[INFO ] 2018-02-28 21:59:40,465 PiThing: Calling lifecycle start listeners.
[INFO ] 2018-02-28 21:59:40,465 shapes.propsubscribe: Initialized
[INFO ] 2018-02-28 21:59:40,466 thingworx.handler: Creating a new handler.
It just hangs at this point and doesn't go on. If I change setting to some other ports i.e. 80 I will get this from ./luaScriptResources, which I feel is due to incorrect port choice so I think what is above is the correct configuration but I thought I would include this for completeness.
$: sudo ./luaScriptResources
[INFO ] 2018-02-28 22:02:20,802 ./luaScriptResource: Using config file: /home/pi/microserver/etc/config.lua
[FORCE] 2018-02-28 22:02:20,802 ./luaScriptResource: Starting up ....
[INFO ] 2018-02-28 22:02:20,805 luaScriptResource:main: Encryption is disabled on the RAP connection.
[INFO ] 2018-02-28 22:02:20,805 luaScriptResource:main: FIPS is disabled.
[INFO ] 2018-02-28 22:02:20,807 ./luaScriptResource: New path is /home/pi/microserver/etc/thingworx/clibs:/home/pi/microserver/etc/custom/clibs:/home/pi/microserver/etc/community/clibs:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin
[WARN ] 2018-02-28 22:02:20,808 ScriptResource::initialize: Encryption is disabled on HTTP Server.
[WARN ] 2018-02-28 22:02:20,808 ScriptResource::initialize: Authentication is disabled on the HTTP Server.
[FORCE] 2018-02-28 22:02:20,831 httpServer: starting http server port=8001
[ERROR] 2018-02-28 22:02:20,834 httpserver: Server socket error: Address already in use [127.0.0.1:8001]
[ERROR] 2018-02-28 22:02:20,834 httpServer: unable to bind http server to port=8001, trying next port.
[ERROR] 2018-02-28 22:02:20,836 httpServer: unable to bind http server to any port from 8001 to 8001.
[INFO ] 2018-02-28 22:02:20,858 thingworx.shape: Creating a new shape.
[INFO ] 2018-02-28 22:02:20,859 PiThing: -- Configuration -------------------------------
[INFO ] 2018-02-28 22:02:20,859 PiThing: scanRate: 1000
[INFO ] 2018-02-28 22:02:20,859 PiThing: scanRateResolution: 500
[INFO ] 2018-02-28 22:02:20,859 PiThing: taskRate: 30000
[INFO ] 2018-02-28 22:02:20,859 PiThing: keepAliveRate: 60000
[INFO ] 2018-02-28 22:02:20,860 PiThing: requestTimeout: 15000
[INFO ] 2018-02-28 22:02:20,860 PiThing: registerRate: 43200000
[INFO ] 2018-02-28 22:02:20,860 PiThing: register: true
[INFO ] 2018-02-28 22:02:20,860 PiThing: getPropertySubscriptionOnReconnect: false
[INFO ] 2018-02-28 22:02:20,860 PiThing: maxConcurrentPropertyUpdates: 100
[INFO ] 2018-02-28 22:02:20,860 PiThing: defaultPushType: VALUE
[INFO ] 2018-02-28 22:02:20,860 PiThing: useShapes: true
[INFO ] 2018-02-28 22:02:20,861 PiThing: identifier: Not Specififed
[INFO ] 2018-02-28 22:02:20,861 PiThing: ------------------------------------------------
[INFO ] 2018-02-28 22:02:20,862 thingworx.template: Adding shape 'shapes.metadata' to template 'thingworx.template'
[INFO ] 2018-02-28 22:02:20,862 thingworx.template: Adding shape 'shapes.propsubscribe' to template 'thingworx.template'
[INFO ] 2018-02-28 22:02:20,862 thingworx.template: Creating new templates.PiTemplate named 'PiThing'
[INFO ] 2018-02-28 22:02:20,862 PiThing: -- Initializing properties ---------------------
[INFO ] 2018-02-28 22:02:20,863 PiThing: Initialized property upToDate [baseType: BOOLEAN, pushType: NEVER, handler: nil, value: true]
[INFO ] 2018-02-28 22:02:20,863 PiThing: Initialized property cpu_volt [baseType: NUMBER, pushType: ALWAYS, handler: nil, value: 0]
[INFO ] 2018-02-28 22:02:20,863 PiThing: Initialized property cpu_temperature [baseType: NUMBER, pushType: ALWAYS, handler: nil, value: 0]
[INFO ] 2018-02-28 22:02:20,863 PiThing: Initialized property cpu_freq [baseType: NUMBER, pushType: ALWAYS, handler: nil, value: 0]
[INFO ] 2018-02-28 22:02:20,863 PiThing: ------------------------------------------------
[INFO ] 2018-02-28 22:02:22,833 PiThing: -- Starting script --------------------------
[INFO ] 2018-02-28 22:02:22,833 PiThing: Registering core callback handler
[INFO ] 2018-02-28 22:02:22,833 PiThing: Starting main loop
[INFO ] 2018-02-28 22:02:22,833 PiThing: Calling lifecycle start listeners.
[INFO ] 2018-02-28 22:02:22,834 shapes.propsubscribe: Initialized
[INFO ] 2018-02-28 22:02:22,834 thingworx.handler: Creating a new handler.
[ERROR] 2018-02-28 22:02:22,846 UnencryptedClientStream::doopen: Error opening socket. Error: 111
[ERROR] 2018-02-28 22:02:22,847 HttpClient::initialize: Exception while opening connection request to 127.0.0.1. Error: Error opening non-TLS socket [127.0.0.1:80]
[ERROR] 2018-02-28 22:02:22,847 luaBindings::httpPost: Error POSTing to HTTP Server at 127.0.0.1/Thingworx/Things/LocalEms/Services/AddEdgeThing
[INFO ] 2018-02-28 22:02:22,848 PiThing: Error occured while accessing EMS. Checking isConnected.
[ERROR] 2018-02-28 22:02:22,849 UnencryptedClientStream::doopen: Error opening socket. Error: 111
[ERROR] 2018-02-28 22:02:22,849 HttpClient::initialize: Exception while opening connection request to 127.0.0.1. Error: Error opening non-TLS socket [127.0.0.1:80]
[ERROR] 2018-02-28 22:02:22,850 luaBindings::httpGet: Error GETing from HTTP server at 127.0.0.1/Thingworx/Things/LocalEms/Properties/isConnected
[INFO ] 2018-02-28 22:02:22,850 PiThing: EMS is available: false, online: false
Thanks in advance for any help you can give!
i face the same issue... i believe there is a bug in the system.
Can you please post your wsems log?
My system shows there is an error in running the twTlsClient ( Both LuascriptResource and my TW Foundation Server opens and closes the client connection) i get a DEBUG Msg like this..
[DEBUG] 01/Mar/2018:02:54:39 [+0000] HTTP Server: 154.29.168.192 - SeqId 4 - "" 400 375 "-"
if you see, it has inverted IP address... what can be reason for this?
My server is getting stuck at this point and not moving forward
[DEBUG] 2018-02-28 01:17:24, 41 SDK: twTlsClient_Create: Initializing TLS Client
This is a known bug in the some of the EMS's logging functionality that is reversing the IP address when printing to the log. It will be fixed in a future release.
From reading the original log, it sounds like a port conflict. Try customizing your Lua Script Resource's config.lua to use a different port. If you don't customize a port, it will try to use 8001 by default. I've included a snippet from the docs that describes what values you can set in config.lua for the LSR and EMS's HTTP Server settings. You need to make sure the `rap` settings match how your EMS is configured.
-- -- Connection parameters that reflect EMS configuration settings -- scripts.rap_host = "127.0.0.1" scripts.rap_port = "8000" scripts.rap_ssl = true scripts.rap_server_authenticate = true scripts.rap_cert_file = "pki/ca.pem" scripts.rap_deny_selfsigned = true scripts.rap_validate = true -- -- Lua Script Resource HTTP Server Configuration Parameters -- scripts.script_resource_host = "127.0.0.1" scripts.script_resource_port = "8001" scripts.script_resource_ssl = "true" scripts.script_resource_certificate_chain = "pki/LSR_HTTP_Server.crt" scripts.script_resource_private_key = "pki/LSR_HTTP_Server.pem" scripts.script_resource_passphrase = "password" scripts.script_resource_authenticate = false scripts.script_resource_use_default_certificate = false
Hi,
Can you post the contents of your config.json file from the EMS? Did you create an application key on the Platform?
Thanks!
-- Craig A.
yes... everything is working fine on the communication side...
TW server is talking to EMS and EMS and invoking the local host on 8001 port to ask for the remote thing..
Only issue is my remote thing from Config.lua is NOT getting registered.
lets take this scenario:
TW server is working and connected with EMS
EMS is working and connected to LuaResource.
I tested this when i try to query remote properties, request flows from TW Server to LuaResource.
Here is the log i get on Luaresource
[DEBUG] 2018-03-01 15:13:19,864 thingworx.server: Invoking /Thingworx/Things/LocalEms/Services/AddEdgeThing on server. content: {"keepalive":60000,"port":"8001","timeout":15000,"host":"127.0.0.1","proto":"http","name":"*ExampleThing","path":"/scripts/Thingworx"}
[TRACE] 2018-03-01 15:13:19,865 luaBindings:newRapClient: Found RAP at 127.0.0.1:8080
[TRACE] 2018-03-01 15:13:19,865 luaBindings: Got RAP timeout: 0
[TRACE] 2018-03-01 15:13:19,865 luaRapBindings: Self Signed certificates are enabled for the RAP conneciton.
[TRACE] 2018-03-01 15:13:19,865 luaRapBindings: Certificate validation is disabled for the RAP conneciton.
[DEBUG] 2018-03-01 15:13:19,866 SDK: twTlsClient_Create: Initializing TLS Client
It stops here and tries registering on EMS and They get timed out in 30 sec..
and TwTlsClient exists...
What am i doing wrong ?
I have the same problem. The EMS runs fine and stable. The moment I start the LSR and the handler sequence is started both twTLS clients on LSR and EMS are disconnected from the HTTP server.
Message on both LSR and EMS is:
HTTP Server : 1.0.0.127 - SeqId 4 - "" 400 375 "-"
I do only see SeqId 6 appearing with the same sentence
I believe the error only starts after the following message in the DEBUG log of the EMS:
TlsServerStream :: doopen: Setting S0_RCVTIMEO
The reverse IP (1.0.0.127 did the trick. I believe it is a reverse DNS issue. I used local.host in config.json and config.lua instead of 127.0.0.1, seems to work.
EMS is stable running and not disconnecting anymore when using the LRS.
Still a problem in the LRS for connecting to the Thingworx server. The Thingworx server cannot connect with the LRS for creating a new handler.
DEBUG: The Thingworx server invokes AddEdgeThing on the server.
DEBUG: HTTPCLient: Error initiatizing a TLS stream
ERROR: The HTTPClient initialized an exception while opening a connection request to local.host.on 8080.
ERROR: LuaBindings: httppost: Error postng to httpserver
I gave this a try, changing the config files to localhost gives me the same behavior as before unfortunately. The difference I see though with your output in your first reply was the line HTTP Server: 127.0.0.1 - SeqId 6 - "" 400 375 "-" Mine says nearly the same thing, but gives me HTTP Server: 0.0.0.0 - SeqId 6 ... I am not sure why I am getting 0.0.0.0 in that line. Do you see something I might be missing in my above config files?
Hi,
I am also facing the same problem whenever I try to start the LSR the EMS becomes unstable and LSR is stuck at that point. Did you find a way to fix this?
Thanks,
Kartik
Hi,
I am also facing the same problem whenever I try to start the LSR the EMS becomes unstable and LSR is stuck at that point.
Did you try the reverse DNS solution given in this thread?
Yes, I have tried reversing the IP address but it didnt work. Attached are my Lua and EMS files
EMS
{
"ws_servers": [{
"host": "pp-1802081344qn.portal.ptc.io",
"port": 80
}],
"http_server": {
"host": "97.99.88.10",
"port": 8080,
"ssl": false,
"authenticate": false
},
"appKey": "4f9470b2-8522-4438-919b-96935e924e82",
"logger": {
"level": "DEBUG"
},
"auto_bind":[{
"name": "PiThing",
"gateway": false
}],
"certificates": {
"validate": false,
"allow_self_signed": true
},
"ws_connection": {
"encryption": "none",
"verbose": true,
"msg_timeout": 1000
}
}
LSR
scripts.log_level = "INFO"
scripts.script_resource_ssl = false
scripts.script_resource_authenticate = false
scripts.PiThing = {
file = "thing.lua",
template = "PiTemplate",
scanRate = 1000,
taskRate = 30000
}
scripts.rap_host = "97.99.88.10"
scripts.rap_port = 8080
Could you tell me is there any error in the code
they have changed the documentation and the new docs are in place.. i will try doing this in 3-4 hrs time and let you know.
Meanwhile my suggestion to you is to have a quick hands on Java or C SDK. that is much easy to use and gives you complete control over the remote thing.
Thanks for the reply could I get any documentation for the Java and C SDK so that I can get handson experience.
Hey,
Did you try and resolve the problem of running LSR? I'm still hanging at :Creating a new handler. Please let me know if you find the solution.
Thank you!
I think what's happening here is the Lua Script Resource is unable to bind on it's default HTTP server port, which is 8001, because there is something else already bound on that address. You can see that error in the logs here:
[ERROR] 2018-02-28 21:59:38,495 httpserver: Server socket error: Address already in use [127.0.0.1:8001] [ERROR] 2018-02-28 21:59:38,495 httpServer: unable to bind http server to port=8001, trying next port. [ERROR] 2018-02-28 21:59:38,495 httpServer: unable to bind http server to any port from 8001 to 8001.
If the LSR can't start it's http server, it will never be able to respond to requests from the EMS and would make sense that it would seem stuck (although I haven't confirmed this myself). Have you tried customizing the 'script_resource_port` value in config.lua?
Hi pbatwal,
I'm sorry you're encountering this issue. Can you please open a case with support and provide them with the details you shared here, including logs, config files and environment details. I'm not able to hop on a call but if you open a case I can make sure someone on my team takes a look into your issue.
Thanks,
-- Alex
Hi Al - I have already opened the issue and it was with Craig Arko. The issue did not get resolved as concluded that the EMS guide needs revision for TW8.2. But even after guide update nothing has changed.
Can you pls open a case or let me know how to open a case?
Hi, pbatwal.
Now handling this as case 14063213.
Thanks,
-- Craig A.
Hello,
I struggled a lot with this issue and realised that a problem in the Microserver 5.4 or in the LRS inside the package can cause these recurring disconnections. I fixed by installing the Microserver 5.3.4. There are still some network glitches but now I can always see the Thing connected. Let me know if you are successful as well.
Replaced
MED-61060-CD-054_F000_Microserver-Linux-arm-hwfpu-openssl-5-4-0-114.zip
With
MED-61060-CD-053_SP5_Microserver-5-3-4-2383-Linux-ARM-HWFPU.zip