"Failure to return license click check" in PostgreSQL with none of the usual causes

[dclayworth]

I've had to switch from the Neo4J ThingWorx to using the PostgreSQL version of ThingWorx. I de-installed the current version, deleted ThingWorxStorage and ThingWorxStoragebackup and installed the PostgreSQL version.

When I started ThingWorx again I got the message "Failure to return license click check".

I read this document, and I

• Have plenty of disk space
• Have plenty of memory
• Have no Neo4J storage
• Have deleted all previous storage

What might be causing this problem?

[paic]

If you haven't done already, please open a case with support.ptc.com

Thanks!

[Aanjan]

As Pai suggested, please do open a support case. On a side note, does this error occur on all browsers or specific ones? If you have not tried yet, can you retry on both Chrome and Firefox?

[dclayworth · Accepted solution]

It turns out this was due to a misconfigured PostgreSQL database connection.