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thingworx with azure iot unable to connect

PT_10116336
7-Bedrock

thingworx with azure iot unable to connect

19:26:20,825 |-INFO in ch.qos.logback.classic.LoggerContext[default] - Found resource [C:\temp\MED-61183-CD-092_F000_ThingWorx-Azure-IoT-Hub-Connector-4-2-0-4\Thingworx-Azure-IoT-Hub-Connector-4.2.0.4\connector\conf\logback.xml] at [file:/C:/temp/MED-61183-CD-092_F000_ThingWorx-Azure-IoT-Hub-Connector-4-2-0-4/Thingworx-Azure-IoT-Hub-Connector-4.2.0.4/connector/conf/logback.xml]
19:26:20,895 |-INFO in ch.qos.logback.classic.joran.action.ConfigurationAction - debug attribute not set
19:26:20,895 |-INFO in ch.qos.logback.core.joran.action.AppenderAction - About to instantiate appender of type [ch.qos.logback.core.rolling.RollingFileAppender]
19:26:20,895 |-INFO in ch.qos.logback.core.joran.action.AppenderAction - Naming appender as [LOGS]
19:26:20,895 |-INFO in c.q.l.core.rolling.SizeAndTimeBasedRollingPolicy@2073621255 - setting totalSizeCap to 100 MB
19:26:20,895 |-INFO in c.q.l.core.rolling.SizeAndTimeBasedRollingPolicy@2073621255 - Archive files will be limited to [10 MB] each.
19:26:20,926 |-INFO in c.q.l.core.rolling.SizeAndTimeBasedRollingPolicy@2073621255 - No compression will be used
19:26:20,926 |-INFO in c.q.l.core.rolling.SizeAndTimeBasedRollingPolicy@2073621255 - Will use the pattern cxserver.%d{yyyy-MM-dd}.%i.log for the active file
19:26:20,926 |-INFO in ch.qos.logback.core.rolling.SizeAndTimeBasedFNATP@4802796d - The date pattern is 'yyyy-MM-dd' from file name pattern 'cxserver.%d{yyyy-MM-dd}.%i.log'.
19:26:20,926 |-INFO in ch.qos.logback.core.rolling.SizeAndTimeBasedFNATP@4802796d - Roll-over at midnight.
19:26:20,942 |-INFO in ch.qos.logback.core.rolling.SizeAndTimeBasedFNATP@4802796d - Setting initial period to Tue Jan 04 18:37:17 IST 2022
19:26:20,942 |-INFO in ch.qos.logback.core.joran.action.NestedComplexPropertyIA - Assuming default type [ch.qos.logback.classic.encoder.PatternLayoutEncoder] for [encoder] property
19:26:20,948 |-WARN in ch.qos.logback.core.rolling.RollingFileAppender[LOGS] - Append mode is mandatory for RollingFileAppender. Defaulting to append=true.
19:26:20,948 |-INFO in ch.qos.logback.core.rolling.RollingFileAppender[LOGS] - Active log file name: cxserver.log
19:26:20,948 |-INFO in ch.qos.logback.core.rolling.RollingFileAppender[LOGS] - File property is set to [cxserver.log]
19:26:20,948 |-INFO in ch.qos.logback.core.joran.action.AppenderAction - About to instantiate appender of type [ch.qos.logback.core.rolling.RollingFileAppender]
19:26:20,948 |-INFO in ch.qos.logback.core.joran.action.AppenderAction - Naming appender as [METRICS]
19:26:20,948 |-INFO in c.q.l.core.rolling.SizeAndTimeBasedRollingPolicy@873610597 - setting totalSizeCap to 100 MB
19:26:20,948 |-INFO in c.q.l.core.rolling.SizeAndTimeBasedRollingPolicy@873610597 - Archive files will be limited to [10 MB] each.
19:26:20,948 |-INFO in c.q.l.core.rolling.SizeAndTimeBasedRollingPolicy@873610597 - No compression will be used
19:26:20,948 |-INFO in c.q.l.core.rolling.SizeAndTimeBasedRollingPolicy@873610597 - Will use the pattern metrics.%d{yyyy-MM-dd}.%i.log for the active file
19:26:20,948 |-INFO in ch.qos.logback.core.rolling.SizeAndTimeBasedFNATP@59474f18 - The date pattern is 'yyyy-MM-dd' from file name pattern 'metrics.%d{yyyy-MM-dd}.%i.log'.
19:26:20,948 |-INFO in ch.qos.logback.core.rolling.SizeAndTimeBasedFNATP@59474f18 - Roll-over at midnight.
19:26:20,948 |-INFO in ch.qos.logback.core.rolling.SizeAndTimeBasedFNATP@59474f18 - Setting initial period to Tue Jan 04 18:37:16 IST 2022
19:26:20,948 |-INFO in ch.qos.logback.core.joran.action.NestedComplexPropertyIA - Assuming default type [ch.qos.logback.classic.encoder.PatternLayoutEncoder] for [encoder] property
19:26:20,948 |-WARN in ch.qos.logback.core.rolling.RollingFileAppender[METRICS] - Append mode is mandatory for RollingFileAppender. Defaulting to append=true.
19:26:20,948 |-INFO in ch.qos.logback.core.rolling.RollingFileAppender[METRICS] - Active log file name: metrics.log
19:26:20,948 |-INFO in ch.qos.logback.core.rolling.RollingFileAppender[METRICS] - File property is set to [metrics.log]
19:26:20,948 |-INFO in ch.qos.logback.classic.joran.action.LoggerAction - Setting level of logger [org.apache.zookeeper.ZooKeeper] to WARN
19:26:20,963 |-INFO in ch.qos.logback.classic.joran.action.LoggerAction - Setting additivity of logger [metrics] to false
19:26:20,963 |-INFO in ch.qos.logback.core.joran.action.AppenderRefAction - Attaching appender named [METRICS] to Logger[metrics]
19:26:20,963 |-INFO in ch.qos.logback.classic.joran.action.RootLoggerAction - Setting level of ROOT logger to WARN
19:26:20,963 |-INFO in ch.qos.logback.core.joran.action.AppenderRefAction - Attaching appender named [LOGS] to Logger[ROOT]
19:26:20,963 |-INFO in ch.qos.logback.classic.joran.action.ConfigurationAction - End of configuration.
19:26:20,964 |-INFO in ch.qos.logback.classic.joran.JoranConfigurator@65fb9ffc - Registering current configuration as safe fallback point

WARNING: An illegal reflective access operation has occurred
WARNING: Illegal reflective access by com.google.inject.internal.cglib.core.$ReflectUtils$1 (file:/C:/temp/MED-61183-CD-092_F000_ThingWorx-Azure-IoT-Hub-Connector-4-2-0-4/Thingworx-Azure-IoT-Hub-Connector-4.2.0.4/connector/lib/guice-4.1.0.jar) to method java.lang.ClassLoader.defineClass(java.lang.String,byte[],int,int,java.security.ProtectionDomain)
WARNING: Please consider reporting this to the maintainers of com.google.inject.internal.cglib.core.$ReflectUtils$1
WARNING: Use --illegal-access=warn to enable warnings of further illegal reflective access operations
WARNING: All illegal access operations will be denied in a future release

1 REPLY 1
VladimirN
23-Emerald IV
(To:PT_10116336)

 Hi,

 

Please send your error log to PTC's technical support, here: https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log

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