web frame widget issue loading an application

[svisveswaraiya]

Hi,

I am trying to load report expert application in webframe but am getting the following error and runtime says refused to connect.

1. Unable to fetch license file with device id cf7a4080-f958-40db-9ba6-e64d7e572e72
2. Failed communicating with the license server. Status Code: 400

How can this be resolved?

Thanks in advance,

Shalini V.

[slangley]

Hi @svisveswaraiya 

Where are you seeing this error?  In the mashup itself or in a log?  Does the Device ID indicated match the one for your ThingWorx instance?

Regards.

--Sharon