Hi, I am trying to load report expert application in webframe but am getting the following error and runtime says refused to connect. Unable to fetch license file with device id cf7a4080-f958-40db-9ba6-e64d7e572e72 Failed communicating with the license server. Status Code: 400 How can this be resolved? Thanks in advance, Shalini V.

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Question

web frame widget issue loading an application

Hi,

I am trying to load report expert application in webframe but am getting the following error and runtime says refused to connect.

Unable to fetch license file with device id cf7a4080-f958-40db-9ba6-e64d7e572e72
Failed communicating with the license server. Status Code: 400

How can this be resolved?

Thanks in advance,

Shalini V.

Community Manager

Hi @svisveswaraiya_285988

Where are you seeing this error? In the mashup itself or in a log? Does the Device ID indicated match the one for your ThingWorx instance?

Regards.

--Sharon