Thingworx Administrator account inaccessable

[rhart]

This is a new installation for test and development, connected to our Windchill dev/test system which is configured SSL/HTTPS with CA signed certificates.

We set up a Thingworx Platform server (MSSQL) SSL with self-signed certs installed Thingworx Flow, and then we installed Thingworx Navigate with fixed authentication and did some setup, generated app keys, did some training and tests etc with the Administrator user.

Then we decided the next step should be to configure the Windchill Authentication but after running the Navigate Configurator and setting up the Windchill Authentication successfully the Thingworx Administrator user is gone? We can login to Thingworx Composer/Flow/Navigate as Windchill users, e.g. wcadmin account.

[hdickhaus · Accepted solution]

There are 3 options:

1. Add an alias for wcadmin called Administrator. If it does not exist already you can add that alias in the local LDAP server (WindchillDS, OpenDJ,...).
2. Create the user Administrator in WNC
3. You manually create the wcadmin account in TWX before configuration of WNC authentication and add wcadmin to the Administrator group.

[rhart]

Thanks for your answers but I already started trying another way before I saw them.

     4. Delete tomcat\webapps\Thingworx, restart apache, login with Fixed Auth,  add the Windchill user to the Administrators group, restore Thingworx folder, restart apache, login with Windchill Auth

[hdickhaus]

true, so basically point 3 if you need to revert back