Skip to main content
H
hcterry1-Visitor
1-Visitor
October 11, 2019
Question

Start a Session is missing

  • October 11, 2019
  • 1 reply
  • 2066 views

Recently my Chalk app which is part of a Chalk for Business account has stopped showing the "Start a Session" option. It now only shows "Join a Session" like the free account does. I have a customer having the same issue. Is this something anyone else has seen?

1 reply

D
danhitomi13-Aquamarine
13-Aquamarine
October 14, 2019

Hi @hcterry -- apologies, we released the Admin changes early in preparation for our commercial launch of our "Chalk Hosts" offering that will be an entitled feature. Whereas, previously, it was a "early access" feature where we had granted access based on a Company Account-level setting.

 

In the commercial version - the Company Account must be entitled whereupon a "# of Host Allowances" is set (based on the subscription order). Whereupon, this grants the Chalk Admin with the ability to designate the Users that need Host privileges (up to the # of Host Allowances set).

 

You can send me a direct message and I will look at your User Account and Company Account to re-enable.

 

Thanks,

Dan

H
hcterry1-VisitorAuthor
1-Visitor
October 18, 2019
My admin added the Host capability to my account and the option has returned. Thank you!
D
danhitomi13-Aquamarine
13-Aquamarine
October 18, 2019
Great – thanks for confirming!
Terms & ConditionsCookie settingsAccessibility statement