Vuforia Chalk account issue

[ShawnYang]

We’ve applied for the partner to demonstrate account and successes used it!

But I got a problem that we’re engineer account can’t add to our user's list as below picture:

And Email address is: hathan_chen@solomon.com.tw

Anyone can help me solve this problem?

[tmccombie]

hi @ShawnYang 

We can definitely help! This engineer is most likely in a separate org which is why you cannot add them to yours. Please email us at chalk.now@ptc.com with this information so that we can resolve the issue for you.