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Delete a project (on premise Experience Server)

dsgnrClarK
16-Pearl

Delete a project (on premise Experience Server)

Hi, there

 

An UnwantedProject shown up when Hololens scans the thingMark.

 

Nevertheless,

  • UnwantedProject is NOT in the folder of on-premise server (studio-es-store\projects)
  • UnwantedProject is NOT listed with postman GET (ExperienceService/content/projects/)
  • Delete via postman is NOT working with UnwantedProject (works with other projects)
  • UnwantedProject is NOT on the local PC anymore (Couldn't be unpublished via Vuforia Studio)
  • Clear Credentials has been proceeded. But UnwantedProject presists its existance.

 

What else can be done?

 

Thanks a lot.

1 ACCEPTED SOLUTION

Accepted Solutions

I am not sure but , possibly , UnwantedProject is coming via the GXI server from a cloud domain .

Is the on premise server registered for the domain of the thingmark at the GXI service?

You can check the HL log file to see where it will try to receive the project when you scan the thingmark.

Another point is if this project is not downloaded as offline usage and is already on the HoloLens.

so according to http://support.ptc.com/help/vuforia/studio/en/#page/Studio_Help_Center%2FEyewearViewAndHololens.html

check if it is a downloaded "Hey View, show downloads."

View solution in original post

2 REPLIES 2

I am not sure but , possibly , UnwantedProject is coming via the GXI server from a cloud domain .

Is the on premise server registered for the domain of the thingmark at the GXI service?

You can check the HL log file to see where it will try to receive the project when you scan the thingmark.

Another point is if this project is not downloaded as offline usage and is already on the HoloLens.

so according to http://support.ptc.com/help/vuforia/studio/en/#page/Studio_Help_Center%2FEyewearViewAndHololens.html

check if it is a downloaded "Hey View, show downloads."

Somehow the issue is resolved, overnight, without doing anything.

 

Pull logs out of Hololens, it doesn't show where the UnwantedProject came form.

But an error "returned status: NotFound" is logged when tried to load UnwantedProject.

 

btw, the UnwantedProject is not Downloadable.

 

Thanks for helping.

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