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I am getting an error at the end of the installation process of the Vuforia Experience Server on Windows.
This is the error that I get from the installation log:
2022-08-01T13:47:38.613Z tac:public.access.cfg Fatal Error
FATAL Error: Error creating new user 'es-authorization' statusCode: 302; undefined
at C:\ptc\.staging\node_modules\@ptc\twx-access-configurator\lib\twx-access-configurator.js:647:25
at _fulfilled (C:\ptc\.staging\node_modules\q\q.js:854:54)
at C:\ptc\.staging\node_modules\q\q.js:883:30
at Promise.promise.promiseDispatch (C:\ptc\.staging\node_modules\q\q.js:816:13)
at C:\ptc\.staging\node_modules\q\q.js:624:44
at runSingle (C:\ptc\.staging\node_modules\q\q.js:137:13)
at flush (C:\ptc\.staging\node_modules\q\q.js:125:13)
at processTicksAndRejections (internal/process/task_queues.js:79:11)
I didn't find any resourse to solve this specific issue. There are similar ones related to the Thingworx licence, but I correctly installed and verified the license on Thingworx server.
Please give me some indications on how to solve this issue.
Best regards
Hello,
It seems Vuforia Experience Service install wizard has issue to create the es-authorization user in ThingWorx.
We should have some errors reported at the same time at the 1st Augusts 2022 at 13:47:38.
Thanks in advance for your feedback.
Best regards,
Samuel