Error in publishing new users

[Matteo_1987]

Goodmorning everyone,
I performed the installation of Vuforia Studio on Premises for one of my clients.
Making the final check, I tried to publish an experience with the administrator user and everything works correctly.
I then generated, from Thingworx, the other new users (even trying to duplicate the Administrator account - so with the same permissions -) but, at the time of publication, the error you see in the attachment appears (image 1).
In essence, new users are able to validate the experience service but fail to publish the experience.
Can you kindly give us some information about it?
Thanks
Matteo.

[tmccombie · Accepted solution]

Can you confirm steps 6 - 10 were completed from the following article? https://www.ptc.com/en/support/article?n=CS268110

If the issue persists, check your TWX security & application log for any errors regarding the user in question.