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C
cs3161-Visitor
1-Visitor
August 1, 2018
Question

Error when starting Vuforia Studio

  • August 1, 2018
  • 1 reply
  • 5693 views

I have a problem with starting my Vuforia Studio 30 day-trial version. It´s downloaded, installed, everything okay. When try to start the application, it gives back an error.

 

It says I should check the protocol, which I attached to this post.

 

Error Message and the protocol are attached.

 

I have no idea how to fix this, I would really appreciate some help!

Thank you!

 

 

1 reply

Y
ytella17-Peridot
17-Peridot
August 1, 2018

Hi @cs316,

 

I have observed the below error in the screenshot:

 

error: [twx-studio:index] uncaughtException { Error: listen EADDRINUSE 127.0.0.1:3000

 

Could you please verify if another process is running on port 3000 and kill/move that process if blocked.

 

Please restart  Vuforia Studio and open the application again after the above modification.

 

C
cs3161-VisitorAuthor
1-Visitor
August 2, 2018

Hi @ytella,

 

thanks for the fast reply!!

How can I check if another process is running on port 3000?

 

I remember that an old trial version worked on this port, but actually I deleted every PTC-Application before installing the new trial version...

Thank you!

 

 

C
cs3161-VisitorAuthor
1-Visitor
August 3, 2018

Okay, thanks.

I checked all ports (see attachement), but no process is running on exactly port 3000.

Is there anything else I can check? Or any other possibility to get this software running?

 

Chris

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