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How to publish experiences that do not use Thingmarks for lookup

FernandoMartin
5-Regular Member

How to publish experiences that do not use Thingmarks for lookup

Hi guys!!

Can anyone explain to me how to publish experiences that do not use Thingmarks for lookup. At this moment I am using our own experience service, but I am having the following on the experience service (sensitive data replaced with x).

Could not get authentication token; VDP login/token API returned status=404 and result_code='UnknownAccount'::ffff:190.133.157.53 - XXXXXXXX [2020-10-20T20:29:13.892Z] "POST /ExperienceService/vuforia/model-target/signatures HTTP/1.1" 502 163 "-" "-" 344 ms xx.xx.xxx.xx:2019 159 [2020-10-20T20:29:13.548Z] - ms - ms - ms - ms

And here is the error that I am having in Vuforia Studio (sensitive data replaced with x)

[2020-10-20T21:11:39.175Z] error: [twx-studio:tgt-gen.img] Response code 502
[2020-10-20T21:11:39.175Z] error: [twx-studio:tgt-gen.img] Could not retrieve signature,  {"message":"Could not get authentication token; VDP login/token API returned status=404 and result_code='UnknownAccount'","errorCode":"VDP_LOGIN_ERROR","error":{}}
[2020-10-20T21:11:39.175Z] error: [twx-studio:tgt-gen.img] Failed to generate the data set for model C:\Users\xxxxxxxxx\Documents\VuforiaStudio\Projects\xxxxxxxx_2_0\dist\app\resources\Uploaded\mccpanel.pvz undefined
[2020-10-20T21:11:39.175Z] error: [twx-studio:projectHelper] publishTask error for project xxxxxxxxx_2_0 Error: Publish failed, issue generating model target information
    at _Error (C:\Users\xxxxxxxxxx\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\target-generator\lib\modelTargets.js:23:17)
    at ModelTargetGenerator.generateDataSet (C:\Users\xxxxxxxxxx\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\target-generator\lib\modelTargets.js:206:13)
    at runMicrotasks (<anonymous>)
    at processTicksAndRejections (internal/process/task_queues.js:97:5) {
  i18n: true
}
[2020-10-20T21:11:39.176Z] error: [twx-studio:api] Error occured while publishing project xxxxxxxxxx_2_0 Error: Publish failed, issue generating model target information
    at _Error (C:\Users\xxxxxxxxxx\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\target-generator\lib\modelTargets.js:23:17)
    at ModelTargetGenerator.generateDataSet (C:\Users\xxxxxxxxxx\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\target-generator\lib\modelTargets.js:206:13)
    at runMicrotasks (<anonymous>)
    at processTicksAndRejections (internal/process/task_queues.js:97:5) {
  i18n: true
}

Looking forward for your help!

1 REPLY 1

Hello FD_9290101,

 

The reason is that Vuforia Experience Service doesn't have Model Target enabled and a Model Target is used in the Experience.

 

Please have a look to this article to have the solution :

https://www.ptc.com/en/support/article?n=CS279248

 

Best regards,

Samuel

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