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Hi guys!!
Can anyone explain to me how to publish experiences that do not use Thingmarks for lookup. At this moment I am using our own experience service, but I am having the following on the experience service (sensitive data replaced with x).
Could not get authentication token; VDP login/token API returned status=404 and result_code='UnknownAccount'::ffff:190.133.157.53 - XXXXXXXX [2020-10-20T20:29:13.892Z] "POST /ExperienceService/vuforia/model-target/signatures HTTP/1.1" 502 163 "-" "-" 344 ms xx.xx.xxx.xx:2019 159 [2020-10-20T20:29:13.548Z] - ms - ms - ms - ms
And here is the error that I am having in Vuforia Studio (sensitive data replaced with x)
[2020-10-20T21:11:39.175Z] error: [twx-studio:tgt-gen.img] Response code 502
[2020-10-20T21:11:39.175Z] error: [twx-studio:tgt-gen.img] Could not retrieve signature, {"message":"Could not get authentication token; VDP login/token API returned status=404 and result_code='UnknownAccount'","errorCode":"VDP_LOGIN_ERROR","error":{}}
[2020-10-20T21:11:39.175Z] error: [twx-studio:tgt-gen.img] Failed to generate the data set for model C:\Users\xxxxxxxxx\Documents\VuforiaStudio\Projects\xxxxxxxx_2_0\dist\app\resources\Uploaded\mccpanel.pvz undefined
[2020-10-20T21:11:39.175Z] error: [twx-studio:projectHelper] publishTask error for project xxxxxxxxx_2_0 Error: Publish failed, issue generating model target information
at _Error (C:\Users\xxxxxxxxxx\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\target-generator\lib\modelTargets.js:23:17)
at ModelTargetGenerator.generateDataSet (C:\Users\xxxxxxxxxx\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\target-generator\lib\modelTargets.js:206:13)
at runMicrotasks (<anonymous>)
at processTicksAndRejections (internal/process/task_queues.js:97:5) {
i18n: true
}
[2020-10-20T21:11:39.176Z] error: [twx-studio:api] Error occured while publishing project xxxxxxxxxx_2_0 Error: Publish failed, issue generating model target information
at _Error (C:\Users\xxxxxxxxxx\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\target-generator\lib\modelTargets.js:23:17)
at ModelTargetGenerator.generateDataSet (C:\Users\xxxxxxxxxx\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\target-generator\lib\modelTargets.js:206:13)
at runMicrotasks (<anonymous>)
at processTicksAndRejections (internal/process/task_queues.js:97:5) {
i18n: true
}
Looking forward for your help!
Hello FD_9290101,
The reason is that Vuforia Experience Service doesn't have Model Target enabled and a Model Target is used in the Experience.
Please have a look to this article to have the solution :
https://www.ptc.com/en/support/article?n=CS279248
Best regards,
Samuel