No display on Canvas in Thingworx studio

[skorlam]

There is no display on Canvas screen in Thingworx studio version 8.1.1. Please help me on how to get the display; following is the screenshot for the same.

No error displayed, however the screen shows white color.

Thank you.

Regards,

Srinivas

[sdidier]

Hello Srinivas,

It seems related to an issue with graphic card and rendering in WebGL.

I have some questions :

      1) What is the graphic card available on the workstation ?

      2) What is the CPU used ?

      3) Do you have an embedded GPU in CPU ? (for example in Intel core 7, an Intel HD graphic GPU is embedded and can be used instead graphic card on pci-express port)

      4) Did you upgrade to last drivers for graphic card and for GPU embedded ?

Thanks in advance for your feedback.

Best regards,

Samuel