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I created a experience and cannot seem to view it anymore. I should also mention this was part of the pilot program. Data was published and I had one other person view the experience on their own, independent device about two weeks ago. ERROR: ThingWorx Experience Service Connection Error. I wanted to share it with some others and it no longer worked. I have reloaded the viewer to no avail.
Guidance anyone?
I have also posted this question to the developer community (Not sure where the best place is to get an answer). I would really like to share the end result with a few people.
Thank you,
Tim
experience server: nok2dtq5.pp.vuforia.io
Solved! Go to Solution.
Durgesh,
It is my understanding that my pilot account has expired and my instance was removed (Account Name: Mobius). I had published one really cool experience I was able to spend a bit of time on (used only 3 of the 100 viewmarks). It was my understanding from the pilot that published material would remain viewable. I guess not.
To be honest I find PTC's approach to trying to build a community both confusing and disappointing.
I am extremely busy with other projects but wanted to stay engaged with this technology. I truly hope I just missed something.
Reference data points:
Developers appear to have access to 100 Viewmarks (and a limited number of views) at no cost. I really wanted to post my example (after I have a couple people look at it). I did ask the question what happens after the pilot ended – no response.
Thank you,
Tim
Hi Tim
Not sure why the error is. I ma running pilot program and its working fine
May be uninstall and install the application again?
Regards
Taju Joseph
Wondering the below will help
Close all the ThingWorx Studio project related files, directories etc., As keeping few files open might conflict with the application.
For Studio Pilot program customers:
Still no luck! Has PTC shut down this server?
I have been informed that my instance was removed after the pilot.
Hi Timothy,
Just wanted to know if your issue got resolved or you are still facing connection error. Could you please confirm on below if the issue still persists :
>Your Vuforia/Thingworx Studio account Name
> Start Date when your instance got created
> Date from when you started facing issue
There could be a possibility that your Pilot account got expired due to which you are observing issues.
Thanks,
Durgesh Patel
Durgesh,
It is my understanding that my pilot account has expired and my instance was removed (Account Name: Mobius). I had published one really cool experience I was able to spend a bit of time on (used only 3 of the 100 viewmarks). It was my understanding from the pilot that published material would remain viewable. I guess not.
To be honest I find PTC's approach to trying to build a community both confusing and disappointing.
I am extremely busy with other projects but wanted to stay engaged with this technology. I truly hope I just missed something.
Reference data points:
Developers appear to have access to 100 Viewmarks (and a limited number of views) at no cost. I really wanted to post my example (after I have a couple people look at it). I did ask the question what happens after the pilot ended – no response.
Thank you,
Tim
Tim,
We appreciate you reaching out about this server issue. The ThingWorx Studio pilot period is indeed 120 days in duration. As you are now aware, your pilot subscription of 120 days has expired. Your PTC sales rep is the best person to review options on how to go forward with ThingWorx Studio.
There are four communications that are sent as pilot participants near the end of their subscription period, with a link to PTC Sales to explore next steps.
- 4 weeks before expiration
- 2 weeks before expiration
- 1 week before expiration
- At expiration
If these communications did not reach you, please let us know so that we can address that gap!
Regards,
Liz Purdy
Director, PTC Support Services
Liz,
I did receive the notice(s). Thank you. I thought the published material was going to remain available for viewing (I am looking for the notes).
I will also be speaking with a member of the Studio staff tomorrow. I am hopeful that my questions and concerns outlined above will be addressed.
Regards,
Tim