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QR-Code Scan issues with HoloLens2

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Regular Member

QR-Code Scan issues with HoloLens2

Dear All

 

Scanning a QR-Code with Vuforia View on the HoloLens 2 is working only once in a while. If you start Vuforia View on the HoloLens 2 and immediately look at the QR-Code even before Vuforia View is fully started up it works. But if you wait until Vuforia View is started up and then look at the QR-Code it works mostly never or very rarely.

 

For me it's not that bad but if I give the HoloLens to someone from the field service to do an AR-Experience and he's not able to start it easily it's impractical.

 

Is this a known issue? 

 

Best regards

David

6 REPLIES 6
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Re: QR-Code Scan issues with HoloLens2

Did you check with the last version.? According what's New in 8.5.9 - there is improvment with QR code for HoloLens 2:  https://community.ptc.com/t5/Vuforia-Studio-and-Chalk-Tech/What-s-new-in-Vuforia-Studio-8-5-9/ta-p/6...

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Re: QR-Code Scan issues with HoloLens2

Thanks for your answer. I now updated to version 8.5.9 and tried it again and it's still not reliable. When i let Vuforia View start up and then want to scan it doesn't work. If I immediately look at the QR-Code after pressing the Vuforia View button then it works.

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Re: QR-Code Scan issues with HoloLens2

Ok, may be this is something what we need to report to the dev team.

But first let clarify the issue more detailed.

1.) what means here scan - what widget is used here- it is the default scanning for experience when you enter the Vuforia View app at the first time or  do you call the QR widget in some context later.

Depending of these different options we can:

1.) use an command to restart scan according to http://support.ptc.com/help/vuforia/studio/en/#page/Studio_Help_Center%2FEyewearViewAndHololens.html

“Hey View, scan.”

Or

“Hey View, Scan mode.”

2.) if you try to use the scan widget , e.g. embed in a popup , you can start it later  when it required for scanning e.g. via button

What is for me strange is this statement "before Vuforia View is fully started up it works." - what this means – some actions done by your vuforia  studio project? Because the scan mode is the first thing which is called when you start the Vuforia View app. So that when the scanning is called it was already initialized. Therefore I will understand this statement more as - your application/here the Vuforia Studio project  will perform some tasks for example listener on modelLoad and then it goes to scan mode using the scan widget? Is this correct or could you explain?

Thank you!

 
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Re: QR-Code Scan issues with HoloLens2

It's about the default-scanning in order to start the experience. In the experience itself it doesn't scan anything. I use the QR-Code in Vuforia Studio from "Share Experience" to start the experience. I also tried to restart the scan-process with "Hey View, Scan" but it remains with not be able to scan the QR-Code.

 

With "before Vuforia View is fully started up it works.", I mean the short time between clicking on the Vuforia View App to start it and until the 4 green corners are visible to scan QR-Codes or Thingmarks. If I'm looking at the QR-Code before these 4 green corners are visible it scans the QR-Code immediately and the experience starts. But if I wait until these 4 green corners are visible and then scan the QR-Code it doesn't work.

 

So this issue is before the experience is loaded. I also tried it with an nearly empty experience and it's the same behaviour.

 

In the meanwhile I added a thingmark to the experience and with scanning the thingmark it has no issue.

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Re: QR-Code Scan issues with HoloLens2

Thanks for the feedback.

Unfortunately currently I have only a HoloLens 1 device and there I could not reproduce the issue -So will check with dev team if there someone has an Idea what could be the reason.

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Re: QR-Code Scan issues with HoloLens2

according dev team there is no general issue for scanning with the HoloLens 2 device- Here a short feedbacck: "dont see a problem scanning on my hl2"

to check:

"-is device updated to latest OS etc.?

-also check network connection - it may scan correctly, but if it cannot get to the network and the GXI, you wont get very far"

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