The Issue from upgrade

[kakmese]

Hello.I want to download Vuforia Studio, but this website say to me, no your account low please upgrade.But  i don't know how make i this?Can you help me please? 

[VladimirN]

Please provide a screenshot of your error.

[kakmese]

Problem is here

[RolandRaytchev]

Hi @kakmese ,

to install Studio on Windows you have 2 alternative  options:

Microsoft Store

or 

PTC Web Site 

The second option could be used only for MAC machine installation

For that you need to have PTC Support account: https://www.ptc.com/en/support?msg=1

[kakmese]

Yes I already login form this.But my problem is here .And I use Macbook

[RolandRaytchev]

OK , I see. but I think you can try to upgrade your account as the message says or call technical Support or try to open via web an case to update your account if the reason is only some missing updates activity. I do not know what kind of license is required to use Studio on MAC so still I think  a  license/agreement for usage of Studio is required and  when you have it  then that  should work. You can also ask in your ogranistion Company or University that the admin will download the mac file and provide to you. To download you have to go to https://support.ptc.com/appserver/auth/it/esd/product.jsp?prodFamily=VFS

So to contact the support the general link is https://www.ptc.com/en/support

to open case 

• Open a Support Case

• Download software

• for accounts handling:
• Manage My Web Account
• Upgrade My Web Account

I hope that possibly one of the metnioned points could help you to update studio. Thanks

[vnamboodheri]

Hello @kakmese, 

It looks like you have some responses from a PTC Technical Support Engineer. If it helped you to answer your question, please mark the appropriate reply as the Accepted Solution. 
Of course, if you have more to share on your issue, please let the Community know so other community members can continue to help you.

Thanks,
Vivek N.
Community Moderation Team.