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saldamico210-Marble
10-Marble
December 4, 2019
Question

Unable to Publish Experience

  • December 4, 2019
  • 1 reply
  • 919 views

Hello, 

Currently having the issue of publishing on the company server. Works when I am home but due to the nature of my work, I cannot work off the company network. I have found similar articles to mine and have performed everything they recommend. 

 

https://community.ptc.com/t5/Vuforia-Studio/Unable-to-publish/m-p/596273

https://www.ptc.com/en/support/article?n=CS269453

 

I am able to connect to https://studio.vuforia.com/home/ and login just fine. 

When I type my ES URL (https://6f0fc95509e8c8b0.studio-trial.vuforia.io/) into the web browser, I received the following message: 

{"message":"Not Found","errorCode":"","error":{"status":404}}

When I check my listening ports, the only thing running is node.exe. 
My company does not use a proxy. 

 Currently at a lost with IT to get this running and without being able to publish, the trial proves worthless. 


Can anyone assist with this issue? I have also attached my log.

 

Thanks in advance!

Sal

1 reply

S
sdidier17-Peridot
17-Peridot
December 4, 2019

Hello Saldamico2,

 

To access to Vuforia Experience Service in a web browser, please use this URL :

https://6f0fc95509e8c8b0.studio-trial.vuforia.io/ExperienceService/

 

Or to check if it is running, this one :

https://6f0fc95509e8c8b0.studio-trial.vuforia.io/ExperienceService/ping

 

When using this URL :

https://6f0fc95509e8c8b0.studio-trial.vuforia.io/

The result that you have is normal.

 

 

In log file of Vuforia Studio, we can find this error :

[2019-12-03T18:27:02.902Z] error: [twx-studio:proxy] Proxy errorself signed certificate in certificate chain { Error: self signed certificate in certificate chain
at TLSSocket.onConnectSecure (_tls_wrap.js:1051:34)
at TLSSocket.emit (events.js:189:13)
at TLSSocket.EventEmitter.emit (domain.js:441:20)
at TLSSocket._finishInit (_tls_wrap.js:633:8) code: 'SELF_SIGNED_CERT_IN_CHAIN' } null 200

 

It is related to the certificate SSL.

I have found this post with the same error message (and with some other too)

https://community.ptc.com/t5/Vuforia-Studio/Configure-for-Vuforia-Studio-does-not-work/m-p/622046#M6463

 

A proxy server or a router might be used here in the entry of the network of your company.

  • It might be a restriction about the port used by Vuforia Experience Service.

          By default it is the 2019.

  • It can be also the domain who is blocked as described in the previous post.

So to investigate, it is needed that your IT is looking the rules who reject HTTP requests from Vuforia Studio.

it is heavily depending of software and/or hardware used.

 

Best regards,

Samuel

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