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Apps should communicate securely via SSL with their backend. Self-signed certificates are an inexpensive option to use SSL communication also in development environments. By default, iOS will block...
Hello @DT ,
so far I see there is no error when you published the experience to Experience Server. So when looking on the picture where I could see the URL address (here IP) it seems that the server is visible in the local network( the IP address looks like a local wlan addres) . Possibly not visible in Internet globally . In this case you need to check : is the mobile device also connected directly to this wlan. If not then try to connect it to the same WLan. The open the Vuforia View app setting and set the server URL there. The same action you can do when you simple scan the QR code of the experience:
OK, possibly the vuforia view app log file could contain more helpful information. You can get it according to the solution of the post https://community.ptc.com/t5/Vuforia-Studio/A-question-about-vofuria-view-to-consult-everyone/m-p/753467#M10221
Another points is to check if the Experience Service setting is for Tablet but you try to open it on phone --- with smaller min resolution:
unfortunately no further ideas what could be the reason.
I think , you can try to reproduce the issue again and then check the Vuforia View log file to see what is the exact error code what the Vuforia View reports.
1. In Vuforia View, to enable verbose scan this QR code (works only for android devices)
In popup named Enable the behavior ? with the message Would you enable verbose-logging ?, click the button Enable
3. To disable the verbose, scan again QR Code
4. In popup named Disable the behavior ? with the message Would you disable verbose-logging ?, click the button Disable
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Where you could find the Vuforia View log file on device:
iOS
- Connect your device to a computer with iTunes on it
- In iTunes, select the device
- Select File Sharing in left side menu
- Select View in list of apps
- Drag logfile.txt to desktop
Android
- Log files are located under Android folder
- ..\Documents\Vuforia View\
- logfile.txt is the most recent log
Windows Surface
- Log files are located at C:\Users\{userName}\AppData\Local\Packages\9CAFC431.VuforiaViewEnterprise_fvvfpfxfdh1zr\LocalState\
- File is named log<date>.text
HoloLens
- Open a web browser
- Navigate to device portal by entering the IP address of HoloLens
- Select File Explorer > Camera Roll from left side menu
- Download latest log file
- Vuforia View must be closed to download log file
Another options here is to share the logs by calling the link :
vuforiaview://ptc.com/command/share-logs
or when you scan the QR code :
Another option is if you have access to the Experience Service log file to check there /according to https://www.ptc.com/en/support/article/CS303062
Possibly inthe logfile of Vuforia View app or on the Experice service is some hint / error message what we can check ore detailed
I will understand that the issue is this:
2021-10-27 18:16:32.268 ThingBrowser[280:5007] Error : [Error Domain=IRSQueryErrorDomain Code=0 "(null)" UserInfo={httpStatusCode=0, NSUnderlyingError=0x28080a9a0 {Error Domain=NSURLErrorDomain Code=-1202 "The certificate for this server is invalid. You might be connecting to a server that is pretending to be “192.168.44.16” which could put your confidential information at risk." UserInfo={NSLocalizedRecoverySuggestion=Would you like to connect to the server anyway?, _kCFStreamErrorDomainKey=3, NSErrorPeerCertificateChainKey=(
So far I see this is https server with self signed ceritficate , right?
Could you check, please, if the option use self signed certificate is set?
How to setup your own CA with OpenSSL. GitHub Gist: instantly share code, notes, and snippets.
Apps should communicate securely via SSL with their backend. Self-signed certificates are an inexpensive option to use SSL communication also in development environments. By default, iOS will block...
