Vuforia View App hanged suddenly and does not work

[MA8731174]

Dear Community,

   I have a strange issue that my view app works well for sometime and then afterwards it just get freezes/hanged. Does anyone has an idea why is such a behaviour is coming because in the past it has never happened. 

Reason may be that experience service has a lot of experiences published? or what could be the reason please give me some suggestions?

[VladimirN]

Articles:

• "Vuforia View App crashes when loading the specific experience with model target": https://www.ptc.com/en/support/article/CS311331
• "Vuforia View crash or freezes sometimes when viewing experience in Vuforia View": https://www.ptc.com/en/support/article/CS317204

[MA8731174]

Thanks for your answer! The problem was with our servers. They got really slow and our service were not working in experience. 

[vnamboodheri]

Hello @MA8731174,

It looks like you have a response from a community member. If it helped you answer your question please mark the reply as the Accepted Solution. 

Of course, if you have more to share on your issue, please let the Community know so other community members can continue to help you.

Thanks,
Vivek N.
Community Moderation Team.