Vuforia View can't login

Forum|Forum|6 years ago
August 6, 2019
2 replies
7903 views

I recently changed my Vuforia password, so I know that is not the issue. When I try to sign-in on the Vuforia View app, I am told my credentials are invalid. When I attempt to reset my password and enter the verification code, I am told "Your email address is now verified. Click "Continue" to reset your password." However, when I click "Continue," I am told, "An account could not be found for the provided user ID." I am using Vuforia View on an IOS device.

Troubleshooting

Y

ytella

17-Peridot

Hi @Allison_Andrews ,

Are you using PTC support link to reset the password? Could you please review the below knowledge article to reset the password.

How to reset PTC web account password

R

rogt

4-Participant

Hi, I'm having exactly thec same issue. I can login to the Vuforia studio trial, but all of the same 'authentication' errors occur when I try to log in to Vuforia View. I have re-set my password but this has not fixed matters. Thanks.

Y

ytella

17-Peridot

Hi @rogt ,

Could you please share the vuforia View log file to track the issue. Here is the knowledge article to get the log files:

https://www.ptc.com/en/support/article?n=CS283816

Also, could you please key in the Experience Service URL in the device browser(where the Vuforia View app is installed) in the below format and let me know if your username is displayed after successful login:

https://<es-url-hostname>/ExperienceService/username

A

AlexandreMG

14-Alexandrite

For me, changing the password can be an issue beetween Vuforia Studio and Thingworx Composer. Can you go there : https://twx.studio-trial.vuforia.io/Thingworx/Composer/index.html with your url from the trial ? And check the credentials?