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Vuforia View can't login

Vuforia View can't login

I recently changed my Vuforia password, so I know that is not the issue. When I try to sign-in on the Vuforia View app, I am told my credentials are invalid. When I attempt to reset my password and enter the verification code, I am told "Your email address is now verified. Click "Continue" to reset your password." However, when I click "Continue," I am told, "An account could not be found for the provided user ID." I am using Vuforia View on an IOS device.

1 REPLY 1

Re: Vuforia View can't login

Hi @Allison_Andrews ,

 

Are you using PTC support link to reset the password? Could you please review the below knowledge article to reset the password.

 

How to reset PTC web account password