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Hello,
We are soon to implement Change Management and most likely will use Change Notices without using Change Requests because we currently perform both functions at one time. I am looking for recommendations on how to fit the OOTB functionality to our current process. We do not currently have a designated person who would create the tasks because they can vary from notice to notice, soour Engineers fulfill the equivalent function. My idea is to have multiple users use a single login for the Change Admin I role. That will allow a single person to be placed in the CA1 role and receive the follow up notifications, and at the same time allow multiple Engineers to fill in the required information and create the downstream tasks. I have two questions:
Do you see any potential issues with this plan?
Can I allow a downstream user or task owner to add an additional task after the CN is started?
Thanks for you input.
Many people replied with the recommedation to not allow multiple users to use the CA1 login.I would prefer not to do that as well, but am concerned that if I add 15 people under the CA1 role they will each receive all the Process Notifications. Is there a way around that?