Change Task Attributes missing during edit

[Wayne.Beck.Gen]

I am facing a problem where the attributes on the first step of the edit change task wizard are not displayed.

This is at wcadmin all the way down to a user with technically the correct access.  I have sifted through all the ptc CS and nothing has fixed my issue.  I can update resulting objects and finish the wizard just fine.  This is on a customized system with little documentation.  13.0.2.0

[Fadel]

Any errors in logs when this happens ? 

[Wayne.Beck.Gen]

Nothing that sticks out.

[Fadel · Accepted solution]

Can you double check the edit layout is set correctly : 

[HelesicPetr]

Hi @Wayne.Beck.Gen 

Do you use a Profiles? Someone can add you to a profile where attributes can be hidden from the user.

Also check the edit layout settings in the Type and Attribute Management.

PS> if you say customized system what does it mean? 

PetrH

[Wayne.Beck.Gen]

They had edited the jsp pages and we dont have any documentation of what was done.

[HelesicPetr]

Hi @Wayne.Beck.Gen 

That is a very bad situation.

If you do not know how the jsp page has been modified then it is really hard to find root case,

A sharing the jsp pages could help to identify the issue, but I could understand it is not possible

PetrH  

[Fadel]

get the ootb file from another system to revert back 

[HelesicPetr]

@Fadel 

Good Idea if @Wayne.Beck.Gen can do it. 

PetrH

[avillanueva]

Aside from using GIT or a good source control system, standard procedure would be to copy the PTC original file to the wtSafeArea/ptcOrig folder in a similar path. Did the previous administrator follow that step?

[Wayne.Beck.Gen]

on some things.