Creo View Lite Crash

[ptc-1589706]

My company is preparing to migrate to Windchill 10. Now that we have it installed onto a server a couple of us have been running it through it's paces and we've noted a problem when Creo View Lite opens a MS Word document. We get the following report: "Creo (TM) View-productview.exe has stopped working".

I'm providing the problem details below-

Problem signature:

Problem Event Name: APPCRASH

Application Name: productview.exe

Application Version: 10.0.30.14

Application Timestamp: 4f05c67e

Fault Module Name: USER32.dll

Fault Module Version: 6.1.7601.17514

Fault Module Timestamp: 4ce7c9f1

Exception Code: c0000005

Exception Offset: 0000000000013bbd

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: fc3e

Additional Information 2: fc3ea2da2aad1522277a3dffb762f350

Additional Information 3: 0d95

Additional Information 4: 0d9593393d4f820a7efd803b9ef38697

Any suggestions?

Browsers used are Internet Explorer 9 and Firefox 11.0

Any assistance would be greatly appreciated.

Stacy

[VladimirN]

Try to contact with PTC's technical support by creating new "Case", here: "Log a New Case".

[ptc-1589706 · Accepted solution]

Okay, problem identified and corrected, see explanation below.

We noted when Creo View Lite was initiated it was attempting to load a plug in for Adobe. Given this we decided to uninstall certain Adobe components beginning with Adobe Reader X. After it's removal Creo View Lite opens the file as expected with not crashes.

VladimirN- thanks for the suggestion.

[VladimirN]

You're welcome. I am glad that you solve your problem.