Intralink 3.4 Crashing

[Robert-Altman]

I have a user at an out of state location who is having issues of
Intralink crashing, sometime just by hitting refresh. My first thought
was random loss of network connectivity but IT is of the opinion that
the VPN between here and there is fine and stable.



Any thought or suggestions would be appreciated.







Thanks in advance,

[RandyJones]

On 08/23/11 07:45, Robert Altman wrote:
>
> I have a user at an out of state location who is having issues of Intralink crashing, sometime just by hitting
> refresh. My first thought was random loss of network connectivity but IT is of the opinion that the VPN between here
> and there is fine and stable.
>
> Any thought or suggestions would be appreciated.
>

When we were still on Ilink 3.4 I had user in a similar situtation: Out of state, over a vpn, Ilink prone to crashing
after idle periods
What we did was set the Object Status Update preference to every 60 minutes.
Preferences | Application Behavior | Enable Update | Every [60] min

> Thanks in advance,
>
> **
>
> cid:012445618@15012007-1FE4**
>
> ------------------------------------------------------------------------------------------------------------------------
>
> *Robert Altman***
>
> Manager, CAD Engineering & Tech Support
>
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--
------------------------------------------------------------------------
Randy Jones
Systems Administrator
Great Plains Mfg., Inc.
1525 E North St
PO Box 5060
Salina, KS USA 67401
email: -
Phone: 785-823-3276
Fax: 785-667-2695
------------------------------------------------------------------------

[JOES]

I've got one remote user that who's Ilink crashes all the time. What would
happen if it he set it to "Never. Update manually." How would this be a
bad thing?

Thanks,
Joe S.

[RandyJones]

On 08/23/11 11:55, Joe S. wrote:
> I've got one remote user that who's Ilink crashes all the time.   What would happen if it he set it to "Never. Update manually."   How would this be a bad thing?

In our case the "Update every 60 mins" helped because it kept the existing connection thru the vpn alive. I think without this after a certain period of inactivity the vpn (Cisco ASA) would drop the
connection (tunnel?) the Intralink client was using. When the user started to use the Intralink client again it would crash because of the lost connection.

> Thanks,
> Joe S.
>
>
> On Tue, Aug 23, 2011 at 10:45 AM, Randy Jones <- <<a=" style="COLOR:" blue;=" text-decoration:=" underline&quot;=" target="_BLANK" href="mailto:-">>">mailto:->> wrote:
>
>     On 08/23/11 07:45, Robert Altman wrote:
>>
>>     I have a user at an out of state location who is having issues of Intralink crashing, sometime just by hitting refresh. My first thought was random loss of network connectivity but IT is of the
>>     opinion that the VPN between here and there is fine and stable.
>>
>>     Any thought or suggestions would be appreciated.
>>
>
>     When we were still on Ilink 3.4 I had user in a similar situtation: Out of state, over a vpn, Ilink prone to crashing after idle periods
>     What we did was set the Object Status Update preference to every 60 minutes.
>     Preferences | Application Behavior | Enable Update | Every [60] min
>
>>     Thanks in advance,
>>
>>     **
>>
>>     cid:012445618@15012007-1FE4**
>>
>>     ----------
>
>
>     --
>     ------------------------------------------------------------------------
>     Randy Jones
>     Systems Administrator
>     Great Plains Mfg., Inc.
>     1525 E North St
>     PO Box 5060
>     Salina, KS USA 67401
>     email:-  <">mailto:->
>     Phone:785-823-3276  <tel:785-823-3276>
>        Fax:785-667-2695  <tel:785-667-2695>
>     ------------------------------------------------------------------------
>
>
>     ----------


--
------------------------------------------------------------------------
Randy Jones
Systems Administrator
Great Plains Mfg., Inc.
1525 E North St
PO Box 5060
Salina, KS USA 67401
email: -
Phone: 785-823-3276
   Fax: 785-667-2695
------------------------------------------------------------------------