Licensig file retrieved but windchill not working

[FC_9723361]

I am using Windchill PDMLink Release 11.2 and Datecode with CPS 11.2.1.2

Retrieved licensing file, but always menu obscured

[Catalina]

Hi @FC_9723361 

Thank you for your question! 

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[FC_9723361]

License file and screen in attached

[HelesicPetr]

Hi @FC_9723361 

You have to remove the admin user from any group or profile. 

Then you will see all the site options.

Usually it is cased by old license groups that are not used anymore. 

PetrH

[FC_9723361]

hello, the problem is all user are not licensed and they can't use windchill

[HelesicPetr]

Hi @FC_9723361 

wcadmin has always the access without the license.

PetrH

[FC_9723361]

Great i know, but how is obscured Administrator user also other user have not license meanwhile the file is correct imported as the attached up

[HelesicPetr · Accepted solution]

Hi @FC_9723361 

You have to assignee the PTC License groups in the Participant administration to the users.

PetrH