Server manager hangs on startup, MethodServer fails to launch

[Gagan]

Hello All 

when i entred "windchill start" in the CMD, server manager will stop at this stage and method server will never start , what could be the reason ?

Regards 

[BenLoosli]

Is Windchill DS started first?

Is Apache/the Web server started second?

Are your vaults enabled?

Any other log file messsages?

[Gagan]

Hello Ben

Yes, Windchill DS started first and  Apache/the Web server started second?

how to check if vaults are enebled? i am thring to launch in my own PC

I foud a releated article for the exact same issue , but could not understand how to check in host file , i am attaching the host file here , also could not how to check cause 2 mentioned in this article?

https://www.ptc.com/en/support/article?n=CS125275

Resolution given in this article

• Cause 1:

1. Go to Start > Run
2. Type Drivers
3. Go to etc folder
4. Open hosts file in a text editor like notepad
5. Verify IP address and host name are correct
6. Add or Update server alias or name in Hosts file

Note: In case IP address changes frequently then need to update manually every time by contacting respective IT departments of customer

• Cause 2:

1. Check the database Connection:
   1. Check the db property  wt.pom.jdbc.host is pointing to the correct host
   2. Check the property wt.pom.jdbc.port is set to correct port
   3. Check the property wt.pom.jdbc.service is pointing to the correct instance

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Regards

[olivierfresse]

Add some logs :

in WINDCHILL_HOME/codebase/WEB-INF/log4jServerManager.properties.
log4j.logger.wt.manager.ServerLauncher=DEBUG

and look in ServerManagers log file. Look for the command and parameters used to launch the MS

[Gagan]

Hello olivier

Attaching  2 log files "log4jServerManager.properties" and "ServerManager-1712192006-2308-log4j"

Regards

[olivierfresse]

This is strange, I don't see any logs.

It's log4jMethodServer.properties in the zip file, not log4jServerManager.properties, so... 

[SergeyEfimov]

Check the connection to your database.

[Gagan]

database is conneting , 

is this the right way to check ?

Regards 

[SergeyEfimov]

Check the db properties and the connection by your db user.