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Updating from 9.1 M050 to 9.1 M060

jfrankovich
11-Garnet
11-Garnet
‎Nov 21, 2011 08:33 PM
‎Nov 21, 2011 08:33 PM

Updating from 9.1 M050 to 9.1 M060

I am in the middle of a WC test update from M050 to M060 and have encountered a problem. I have a call in to tech support but I was hoping that someone might have seen something similar in past experiences and might be able to shed some light.
The PSI update from M050 to M060 went fine, but I am having an issue with the update_tool script which is supposed to be run before bringing the system back online. It executed 16 of the 22 update tasks without any issue, but with 6 left, it throws an error saying that I need to use the username and password for the administrators group. The thing is, I am using the site admin credentials and it still won't work. It appears to be stopping on the LoadNewData - PersistPhaseUpgradeState. I tried other admin credentials but to no avail.
Anybody have any ideas about this one?

Thanks,
John


Snippet of the log:
INFO : com.ptc.windchill.upgrade.logging.UpgradeFrameworkLogger - Phase: Load New Data
Generating Report
INFO : com.ptc.windchill.upgrade.logging.UpgradeFrameworkLogger - Task: Generating Report
Generating Report
INFO : com.ptc.windchill.upgrade.logging.UpgradeFrameworkLogger - Task: Generating Report (EXECUTING, 0.0%)
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4 REPLIES 4
MaciejGrodzki
9-Granite
9-Granite
(To:jfrankovich)
‎Nov 22, 2011 07:03 AM
‎Nov 22, 2011 07:03 AM

Hi,


Did you start Apache and Tomcat?

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sbugros
5-Regular Member
5-Regular Member
(To:jfrankovich)
‎Nov 22, 2011 10:57 AM
‎Nov 22, 2011 10:57 AM

I just recently did this myself. Some of the possible problems that were "getting in the way" was the fact that WC was configured to run as a windows service and configured for HTTPS. Once I removed HTTPS and ran WC manually the script file completed with no errors. I cannot say this will solve your problem but it did for me two weeks ago.



Steve

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achukwuka
1-Visitor
1-Visitor
(To:jfrankovich)
‎Nov 22, 2011 11:17 AM
‎Nov 22, 2011 11:17 AM

John,
In addition to other suggestions, if you have siteminder or some other authentication, you might want to disable those and re-run the update script. I had a similar problem when I did this update and disabling siteminder resolved it for me.

Good luck.

Alexius C. Chukwuka
IT Analyst, Global SAP Basis
Technical Change Management (TCM)
Deere & Company World Headquarters
400 19th St, Moline, IL 61265
Office: (309) 765-3133
Mobile: (319) 429-5336
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patrick.chin1
1-Visitor
1-Visitor
(To:jfrankovich)
‎Nov 23, 2011 01:06 PM
‎Nov 23, 2011 01:06 PM

I would agree with Steve,


If you cannot use this simple command in a windchill shell you have an issue with authentication. It's probably trying to load data into the system:


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