Windchill Version mismatch (master vs file server)

[gnatesan-2]

Windchill version mismatch master vs file server while setting up new File Server

Steps followed:

1.Downloaded the zip files from file server management

2.Extracted all Zip files.

3.Installed using PSI.

Note: While Installing PTC Solution Installer not recognizing the Third Party Software. Resolved as per document CS31488‌

Looks like this issue related to M010 CPS05 Patch. any idea?

[TomU]

I'm not seeing the mismatch.  This looks exactly correct.  The remote file server will only show these two items as being installed.  Is it failing to start?  Are you getting error messages in the server logs?

[gnatesan-2]

Getting an error while configure the root folder for the file server. ( same issue CS43750)

[TomU]

Did you apply the CCSDSU patch?  This is a separate step that happens on the remote file server and is distinct from the server installation.

See https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS18468

[gnatesan-2]

Yes Tom.

checking the antivirus or firewall is blocking the file server connection

log file says

ERROR [RMI TCP Connection(45)-172.20.30.240] wt.fv.FvMountValidator admin - wt.wrmf.delivery.WTDeliveryException: wt.wrmf.transport.WTTransportException: java.net.ConnectException: Connection refused: connect

[TomU]

Maybe try this one:  https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS43750

[TomU]

And this one:  https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS188159

[gnatesan-2]

Thanks Tom,

Issue is resolved.

windchill configured as service due to this master cant able to start the service in replica.

uninstalled the windchill service in replica and helps me to resolve this issue.