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For any customers who attempted to log in to eSupport applications between 11::00 and 13:30 (US/Eas...
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Nov 09, 2022
04:33 PM
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Attempting to add large files to the case logger while opening a new case is failing (or timing out...
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Oct 11, 2022
11:10 AM
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Does anybody know a Possibility to get a List of known (and not resolved) Issues per Tool Release (...
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Aug 03, 2022
08:53 AM
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If you are an Online Supervisor in charge of managing large volumes of users, please check out our ...
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Jun 20, 2022
04:54 AM
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Our Systems Team detected, and has been working to resolve an intermittent connectivity issue betwe...
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May 25, 2022
04:46 PM
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We've just been made aware that some pages, when accessed via a "Warm Transfer" (this is PTC termin...
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Feb 22, 2022
09:19 AM
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Just a quick heads up to let our users know that a couple of folks in PTC reported a strange format...
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Nov 18, 2021
09:02 AM
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To get started on setting up notifications, first log in using the Login option at the top right of...
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Oct 11, 2021
05:56 PM
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The case logger 'attach files' page seems to have slowed down significantly over the last several w...
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Aug 31, 2021
02:55 PM
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Updated Renewals NotificationsWe have received continued feedback from our partners and customers...
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Aug 30, 2021
10:14 AM
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When a user changed his email address using upper- and lowercase characters in his name (part befor...
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Jun 25, 2021
05:13 AM
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The Case Logger (https://support.ptc.com/support/feedback/web-account.htm) has a (too) simple GUI, ...
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Jun 25, 2021
05:02 AM
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After I opened a support ticket, the browser jumped to the screenshot page. I don't know whether th...
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Jun 22, 2021
10:24 PM
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For some reason Update Advisor is listing fixes that don't apply based on the selected *starting* v...
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May 24, 2021
10:23 AM
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I'm seeing a notice about proactive support recommendations at the top of several different KB arti...
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Apr 23, 2021
03:59 PM
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Anytime a case is opened with tech support a canned response is immediately sent out and added to t...
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Dec 22, 2020
01:59 PM
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SPR 10097712 has destroyed another drawing. Sometimes when you redesign a part you lose the drawin...
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Oct 02, 2020
04:03 PM
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Hi, May I know why I don't have any selection for Site ID? I want add new hardware for Mathcad, but...
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Sep 10, 2020
05:35 AM
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If you own several subscriptions, you may want to consider co-terming your contracts to simplify ...
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Aug 04, 2020
04:11 AM
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I created a license management case a couple of days ago and I'm noticing that the 'normal' web too...
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Jun 22, 2020
12:20 PM
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