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Thank you for starting this thread; our team has determined this to be a display problem only, meaning no data has been lost. Our team is working with Oracle support to find a solution at the moment.
I will follow up with an update once the issue has been addressed.
I've done some research and it appears that these "Access Denied" messages are coming from Akamai. For whatever reason your IP address is being flagged and PTC is choosing to prevent you from accessing their content. If you try accessing their support pages from a different location (outside of your company) you probably won't have any problem.
I'm finding that the support portal works fine until I attempt the use any of the Performance Advisor sites. As soon as these have loaded their main pages, any further attempt to use them or the rest of the support site immediately locks me out of everything. ("Access Denied")
We are still working on this issue. The sporadic nature led me to believe it had been resolved yesterday, my apologies. I will post another response once we are sure the solution is permanent.
Our dev team has been working with Oracle and believe the issue is now resolved. We have spot checked a few accounts to confirm. Please let us know if you continue to see this problem.
