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Srivalli12-Amethyst
12-Amethyst
April 23, 2024
Question

Creo 9.0.4 not responding

  • April 23, 2024
  • 2 replies
  • 4631 views

Creo 9.0.4 is going to 'not responding' state. Tried re-installing, clearing cache.
Verified config.pro. Nothing seems to work. Could you help with some suggestions other than graphics card?

The same configuration for different users seems to be working fine, but only for one user, it's not working.

Your assistance would be greatly appreciated. Thank you in advance for your support!

2 replies

B
23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
April 24, 2024

Well, graphics driver issues is the easiest to blame when it only happens on 1 computer.

rename all config.pro, config.sup and ui_customization files.

Perform a classic test ... add following option at the end of an empty config.pro file and test Creo behavior.

graphics win32_gdi

 

Have this user login on another workstation and see if it is something in his Windows profile.

Are you using a PLM system with Creo? Try Creo in offline mode.

 

S
Srivalli12-AmethystAuthor
12-Amethyst
April 24, 2024

@BenLoosli  Thank you very much for the response!

The user is currently using Windchill within Creo for check-ins. Yesterday, I noticed that their config.pro and CAD files are stored on OneDrive, which can cause slowness. We plan to move these files to a local folder/shared drive and verify if there is any improved performance.
If not, we will try out the steps mentioned. Your insights are welcome.

S
Srivalli12-AmethystAuthor
12-Amethyst
May 20, 2024

@BenLoosli  We could see performance is improved when we move config.pro and other files out of One-Drive. But after few days, this is happening again, not very extensively but occurring. User is finding some issues in display when 'win32_gdi' is used.

 

so, we reverted and cleared the cache, kept the config.pro from shared network drive to his local, but still 'not responding' issue pops up.

joe_morton
18-Opal
joe_morton18-Opal
18-Opal
June 26, 2024

Here are some more things you can try:

 

  • You mentioned some files were being stored in OneDrive. I'd make sure that Creo is starting in a local directory and that the workspace cache is also local to the machine.
  • if there is any automated backup happening, try to disable it for the workspace cache directory
  • if possible, try disabling antivirus software. If not possible, at least verify that is the same version as your other users who are not having issues
    S
    Srivalli12-AmethystAuthor
    12-Amethyst
    July 26, 2024

    Hi everyone,

     

    Thank you very much for your responses! 
    We tried testing in Stand-alone mode, removing all the customizations, removing outdated properties in config.pro.

    Re-installed Creo 9.0.4. Upgraded to Creo 9.0.5. Moved all the config files and working directory from One-drive to local drive. Cleared Cache.  These all didn't help, few of the tricks helped for few hours.

    The last thing we asked user to use the main monitor for Creo, not secondary desktops. These seems to be good from past 2 days. I will post here if we have any more updates.


    Regards,

    Sri.

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