Windchill IFX download

[ChiselnMallet1]

Hello,

IFX catalogs and fastener data is unable to download to the local users machine from windchill.  We are running windows 10.  I am the admin and all the .dat files uploaded to Windchill are from my computer.  I have not trouble downloading if I run CREO in administrator mode.  But other users only get as far as Windchill writing the ifx_catalog folder and ifx_fastener_data folders.  The files from windchill are not able to be written to the local computer.

Any tips on how to get this to work?

[ChiselnMallet1 · Accepted solution]

UPDATE:  The url for the windchill locations to ifx_fastener_data and ifx_catalogs in my case started with "wtpub://Windchill/..."  the syntax is "wtpub://server  alias/".  My server alias was "windchill".  Lower case "w".  When I changed the server alias to have a capital "W" it worked fine...

Long story short... the alias is case sensitive when used in the URL.