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Traceback Error

asmith-3
1-Newbie

Traceback Error

I have received a fatal error message and Creo says it has created a Traceback. Why did this happen and how do I fix this. I have gotten them before and once I did I was unable to check the model/assembly in. Any fixes for this?


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1 ACCEPTED SOLUTION

Accepted Solutions
TomU
23-Emerald IV
(To:asmith-3)

4 REPLIES 4
TomU
23-Emerald IV
(To:asmith-3)

Pretty much any time Creo crashes or hangs it will automatically create a traceback file. This file can sometimes help tech support in diagnosing the problem. Unless you're interested in creating a support case, you can just ignore it and restart Creo.

I also had similar issue, while working with top level assembly, when we switch off layer, Creo will crash with traceback error

StephenW
23-Emerald II
(To:gkarigoudar)

If this is a consistent, repeatable error, you definitely should open a call with PTC and they should be able to get it fixed.

TomU
23-Emerald IV
(To:asmith-3)

Here is the "official" word from PTC on traceback files:

12.PNG

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS49550

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